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Forum Discussion
OrbiDemigod
Dec 30, 2018Apprentice
Firmware Update Nightmares - The Never Ending Saga...
It's been almost 1 year since my Orbi has been unplugged, serving as a $400 brick in the corner of my shelf, still staring at my Orbi everyday, as a reminder that this company wasted $400 (plus tax) ...
- Jan 03, 2019
Thanks a lot ...I did as suggested and problem solved
FURRYe38
Dec 30, 2018Guru - Experienced User
Have you tried the manual FW file load on your system and then factory reset and setup from scratch?
Others reported this method worked for them.
I always use this method on my Orbi and NG routers. Even after autoupdating.
I believe the problem is in the autoupdate process and how that system applies FW to users systems. Just doesn't seem to do a correct application of FW that allows the user to continue using the router and causes problems soon after it's applied or breaks something internally. Seen this with my system in beta testing. After doing a FW re-load manully AND a reset and setup from scratch, the system works as expected. Aside of oddities of Access Controls not working, and Daisy Chain seem to be broke or working in reverse on v210, it's overall working.
Have you asked about an RMA?
JoeCymru
Dec 30, 2018Virtuoso
Coming here, I have often wondered what percentage of the Orbi installed base are represented. Looking at Amazon and Best Buy, there seems to be a lot of content people, and looking at tech mag reviews Orbi is always up there. I have had my Orbi system for over a year. Netgear modem, Orbi set in router mode. Through all the firmware updates I have had exactly two events: One satellite disconnected and was stubborn in reconnection, but with a bit of manipulation came back on line and continued to perform just fine. The other event was daisy chain doing wierd stuff. After figuring out what that was all about and doing a work around, everything came back great. Currently I have 28 devices hooked up to Orbi, and over Christmas with hosting a house full, there were 40. No one complained and everyone was able to do what they wanted to do on line in every corner of the house, without affecting my home devices operations at all. My house is about 2600 sq. ft. and people were doing their facetime out in the detached pergula, or in front looking at a guest's new truck and googling to see if he really got a good deal.
Just saying. For everyone who needs to tell about looking at a brick for a year, despising the choice they made, there are countless others who have had a year or more worth of experience, shaky firmware updates and all, of getting their money's worth. I bought Orbi for coverage with performance (believe me, it is not the most unobtrusive design out there but it does have big antennas). I retired my trusty RT-ac68U and Netgear extender and instead of having 5GHz fall off the clifff with distance from the old trusty Asus (and extender signals are sucky at best), have the available wifi connections I need with signal strengths that never drop below -50 db, and run -30 to -40 db at ten feet from router and each satellite.
- dorqusDec 30, 2018Guide
FWIW I've had really no issues with the Orbi's (RBR50 and one RBS50) in router mode, connected to my Optimum cable modem (can't recall the brand, and I'm not in the same room as it is right now) I'm using firmware 2.2.1.210. Don't have a complex setup, not a huge house, router and satellite are connected wirelessly, I don't have ethernet anywhere in my house.
So it's Optimum -> Cable Modem -> RBR50.
I have a printer and Raspberry Pi connected to the satellite, everything else (a mix of iPhones, a few Android tablets/phones, X-Box 1, two "smart" TVs, a laptop, some chromebooks, Mac Mini are all connected wirelessly. Since I installed the Orbi I've not had a single issue with Netflix on the smart TVs - previously with the Optimum branded D-Link router I'd have to power cycle the TV or the WiFi router to get Netflix to works.
Your mileage may vary of course. - Ragar99Dec 31, 2018Luminary
JoeCymru wrote:
Coming here, I have often wondered what percentage of the Orbi installed base are represented. Looking at Amazon and Best Buy, there seems to be a lot of content people, and looking at tech mag reviews Orbi is always up there.
Using Fakespot, most Orbi products on Amazon score pretty poorly. The other thing to consider is if a product like Orbi works for 90%, fails for 10% vs Google wifi at 99% and 1%, you'll have 10x pissed people posting on the Orbi product forum, yet each can have 4+ stars on Amazon.
- JoeCymruDec 31, 2018Virtuoso
Then again, looking at the Google WiFi and Velop and other mesh router communities, it all is strangley reminiscent of our own.