NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
808rafael
Dec 29, 2016Tutor
has anyone been able to download the new ORBI firmware ?
I recently purchased a new ORBi System and have benn having trouble dowloading the latests firmware. I tried dowloading the firmware to my PC and doing a manual download but no luck.? So I was wond...
808rafael
Dec 30, 2016Tutor
So last night I was still having the same issues downloading the lastest firmware. Every time I hit the search for update the only update available was the router but not the satallite. So I got in touch with one of the Techs from Netgear and they walked me though the installation. So the process I followed was the manual install of the firmware. I first downloaded the satallite and then it automatically download the router as well. It was a really easy process now I am happy to be running the latest update. Specially because it now supports guest network which was one of my biggest complaints about the system. Overall I just got this system and it has solved all my wifi issues. Right after the update I tested the speed on my iPhone 7 plus and got 410 Mbps. Never have I seen a speed like that on a phone. My old router was only giving me about 150 Mbps. So this is a huge update and the webpages take less than a second to come up amazing pcs of tech. The
- twocybersDec 30, 2016Star
Would you mind telling how you got in touch with a tech from Netgear? I casually looked and did not see any way. Don't have any issues, but if I do it will be nice to know how.
- 808rafaelDec 30, 2016Tutor
I just went to the NETGEAR WEBSITE SCROLLED TO THE BOTTOM AND THE CONTACT TAB HAD THE TECH SUPPORT NUMBER.
- twocybersDec 30, 2016Star
I looked again and found several different pages with a "Contact Support" and "Contact" links. I found no "Contact" Tab. Since ther are several pages with Contacts links, how about a URL or directions on how to get there?