Forum Discussion
jj777
Jun 21, 2017Guide
Has anyone returned to costco after 90 days? The disconnects are killing me....
Keep going through the firmware updates, but daily I have to unplug and restart the system to reconnect. VERY frustrated....
peteytesting
Jun 22, 2017Hero
same for you above , if the latest fw doesnt fix your issue plas message me and i will help you escilate it and get rma if needed
Hsc1102
Jun 22, 2017Apprentice
Yes, I am willing to try anything at this point. What do you need me to do? I am already on the BETA firmware.
- peteytestingJun 22, 2017Hero
if the latest beta fw doesnt work for you its worth going to escilation and rma pretty much now , you will have to suppy some testing details and test fw b4 but if at the end you will egt rma and a replacement or refund , its your choice and plz let me know
pete
- Hsc1102Jun 22, 2017Apprentice
Ok, so what's the next step?
I thought I stated earlier, but I am not able to access my router because it is still solid Magenta.
- peteytestingJun 22, 2017Hero
plz message me a description of the problem along with the serial numbers of your orbi devices and i can pass this onto the dev team who will contact you and take you through the process , also plz supply email address
thanks
pete