Forum Discussion
Has anyone returned to costco after 90 days? The disconnects are killing me....
Keep going through the firmware updates, but daily I have to unplug and restart the system to reconnect. VERY frustrated....
To answer my own question: yes, you can return to Costco within a year. They took it back at over 6 months with no questions. Love Costco.
Never got anywhere with Netgear support - by phone or via forum. Got tired of wasting so much time on this. The offer to help on this forum was a dead end.
Bought new Eero Pro - set up in about 10 minutes. Had one issue, called support 7PM EST, immediately spoke with a knowledgeable, super-cool guy who helped with my issue. The interface is super slick. Miss all the ethernet ports of the orbi but I'll deal with that. Much rather have reliable internet!
jj777 wrote:
Never got anywhere with Netgear support - by phone or via forum. Got tired of wasting so much time on this. The offer to help on this forum was a dead end.
sorry but thats just bullshyt
you never msg me , nor anything else , i offered you help yet you never contacted me at all
seems some just dont want help but would rather just complain
Really?
No response to this last one...
Thank you again for your help.
I am still with daily disconnects.
Support case #28641XXX.
serial: XXXXX
Purchase Costco: 12/16/2016
Firmware V1.11.0.20
Adjusted settings based on support recommendations.
Still with near daily disconnects from Comcast internet - need to restart for reconnection.
Re: Daily disconnectshi
no real easy fix atm as far as i know
i can help get you case escilated to tech level 3 if you wish which will end up with an rma so you can return if its a proven fault
just need some details from you
eg
short history of performance and issues along with fw version and serial numbers , purchase date , email address etc , as much detail as possible and i will forward to the correct department and they will contact you
cheers
jj777 wrote:
Really?
No response to this last one...
Thank you again for your help.
I am still with daily disconnects.
Support case #28641XXX.
serial: XXXXX
Purchase Costco: 12/16/2016
Firmware V1.11.0.20
Adjusted settings based on support recommendations.
Still with near daily disconnects from Comcast internet - need to restart for reconnection.
Re: Daily disconnectshi
no real easy fix atm as far as i know
i can help get you case escilated to tech level 3 if you wish which will end up with an rma so you can return if its a proven fault
just need some details from you
eg
short history of performance and issues along with fw version and serial numbers , purchase date , email address etc , as much detail as possible and i will forward to the correct department and they will contact you
cheers
still havnt got those details from you
You don't work for Netgear and are not support. Stop wasting peoples time.
peteytesting wrote:
jj777 wrote:Never got anywhere with Netgear support - by phone or via forum. Got tired of wasting so much time on this. The offer to help on this forum was a dead end.
sorry but thats just bullshyt
you never msg me , nor anything else , i offered you help yet you never contacted me at all
seems some just dont want help but would rather just complain
nizmoz wrote:
You don't work for Netgear and are not support. Stop wasting peoples time.
however as a superuser i am able to offer assistance to get ppl through to level 3 support and a much quicker way to get the issue sorted or rma and avoid end users having to go through level 1 and 2 support
as posted all i need is the serial numbers , an explanation of the fault/s and a few other details which i can then pass onto support who will then take the case on
at this stage no one has actually taken up this offer and sent me the full details needed
