Hello, In the morning today, my Orbi started acting up. I have an RBR50 as the router, with an RBS50 satellite. All throughout today, the internet has been extremely inconsistent. Speeds will vary extremely, and sometimes the orbi completely disconnects from the internet. When the speeds are extremely low or 0, I can't even contact the orbi router form my computer, at orbilogin.net or 10.0.0.1. I also have a 3D printer with a wi-fi feature that I control via the wifi from my computer. This functionality is lost when the orbi loses internet. To clarify the internet loss, The only indication of internet loss I have is when my wifi on my computer indicates no internet. I cannot confirm the orbi has lost internet because I have not been able to check the status of the internet during this downtime. Does anyone know whats going on? Any help would be greatly appreciated.

Are you able to connect the computer to the Orbi router with an ethernet cable? If so, lack of WiFi will not prevent using the Orbi web interface to see what is going on. How is the Orbi connected to the internet? (i.e. what make/model of modem/router is it connect to?)Is the Orbi in "router" or "AP" mode?Typically, the Orbi assigns itself the IP address 192.168.1.1 and acts as the gateway to the internet for all devices connected to it. 10.0.0.1 is used when the Orbi is connected to another router which has already taken 192.168.1.1

Yes, I am able to connect via an Ethernet cable, however the system works as follows: the orbi wires into a switch which distributed Ethernet connections to the house.I don’t know the exact name, but it is an AT&T Modem, which directly links to the orbi internet in. The orbi is in Router mode and the AT&T router is not used besides a gateway to the orbi from the outside world.Also, when the system is working okay-ish(as in normal until the issue gets fixed), the only way to access the Orbi router is via orbilogin.net. 10.0.0.1 will not work, and 192.168.1.1 will not work.Another interesting issue besides the inconsistent internet speeds: Devices connected to the orbi via WiFi and Ethernet have a very hard time communicating with each-other. For example, my 3D printed is connected via WiFi, and to connect to it you simply enter Its local IP address in your browser. To improve this I port forwarded the printer globally, meaning I can access it anywhere with a global IP. The interesting part is after the issue with the orbi started I have been unable to connect to my printer via the local IP. Rather, I have to use the global port forwarded IP address to connect. The connection is also extremely slow and spotty. This is the same for any device at home, like printers and Alexa.

When you access the Orbi, how does the Advanced Home Page describe: Router Information: IP AddressInternet Port: IP Address

IP Address: 172.16.0.1 There is no internet port reading anywhere on the home page. There is a LAN Port line, however to the right of it is blank. LAN Port is in bold.

RouterMan123 wrote:IP Address: 172.16.0.1There is no internet port reading anywhere on the home page. There is a LAN Port line, however to the right of it is blank. LAN Port is in bold.I've attached a screen shot of my Orbi Advanced Tab->Advanced Home screen. Under LAN Port is the MAC address of the Orbi and the IP address which it is using on the "LAN Side" of the Orbi. Mine is 192.168.1.1 What is yours?

Help! Inconsistent internet and basically unusable WiFi RBR50

12 Replies

CrimpOn
Guru - Experienced User
Jun 10, 2019
Are you able to connect the computer to the Orbi router with an ethernet cable? If so, lack of WiFi will not prevent using the Orbi web interface to see what is going on.

How is the Orbi connected to the internet? (i.e. what make/model of modem/router is it connect to?)
Is the Orbi in "router" or "AP" mode?
Typically, the Orbi assigns itself the IP address 192.168.1.1 and acts as the gateway to the internet for all devices connected to it. 10.0.0.1 is used when the Orbi is connected to another router which has already taken 192.168.1.1
- RouterMan123
  Aspirant
  Jun 11, 2019
  Yes, I am able to connect via an Ethernet cable, however the system works as follows: the orbi wires into a switch which distributed Ethernet connections to the house.
  
  I don’t know the exact name, but it is an AT&T Modem, which directly links to the orbi internet in. The orbi is in Router mode and the AT&T router is not used besides a gateway to the orbi from the outside world.
  
  Also, when the system is working okay-ish(as in normal until the issue gets fixed), the only way to access the Orbi router is via orbilogin.net. 10.0.0.1 will not work, and 192.168.1.1 will not work.
  
  Another interesting issue besides the inconsistent internet speeds: Devices connected to the orbi via WiFi and Ethernet have a very hard time communicating with each-other. For example, my 3D printed is connected via WiFi, and to connect to it you simply enter Its local IP address in your browser. To improve this I port forwarded the printer globally, meaning I can access it anywhere with a global IP. The interesting part is after the issue with the orbi started I have been unable to connect to my printer via the local IP. Rather, I have to use the global port forwarded IP address to connect. The connection is also extremely slow and spotty. This is the same for any device at home, like printers and Alexa.
  - CrimpOn
    Guru - Experienced User
    Jun 11, 2019
    When you access the Orbi, how does the Advanced Home Page describe:
    
    Router Information: IP Address
    Internet Port: IP Address

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Help! Inconsistent internet and basically unusable WiFi RBR50