NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Help needed
Hi;
I set up the RBR50 router and 4 satellites and every thing went fine until I reach the firmware upgrade. Tried, through genie app, to upgrade the firmware twice and failed to upgrade. I have pressed router reboot button and for over 30 minutes the LED flashing white and the network is not functioning any more. Tried to switch it off and on with no luck. The satellites are umber color.
Can any body help me, I really appreciate it
7 Replies
talgoufi wrote:
Hi;
I set up the RBR50 router and 4 satellites and every thing went fine until I reach the firmware upgrade. Tried, through genie app, to upgrade the firmware twice and failed to upgrade. I have pressed router reboot button and for over 30 minutes the LED flashing white and the network is not functioning any more. Tried to switch it off and on with no luck. The satellites are umber color.
Can any body help me, I really appreciate it
flashing white means the orbi router is in setup mode
connect to it by wifi or ethernet and run the setup precess as well , do not use the genie app , download the orbi app if you have to use a modebile type device , but its better and easier to plug a comp into the orbi router by ethernet and do both the initial setup and any firmware updates
Thank you; I have trouble as my comp does not have ethernet port. However in orbi app it does not recognize the router at all niether on the previous setting I have done nor as a new setup.
Can you advice please
if you have factory reset you will need to connect to its ssid name and use the passphrase thats printed on the underside of the orbi router
once connected then run the orbi app
