Hi All, I have an orbi system with multiple satelites and it was working well. A week and a half ago it sudenly started to disconnect most devices after lots of rebototing the router and the orbi devices I gave up and bought to Velop system. However before I went out to buy the velop system I turned off beamforming and the mimo thing (Actually no idea what they do). Anyway on arriving home the teanagers in the house reported that the orbi had been stable so I decided not to open the new system. A week later it has been fine with the exception that when I use blue jeans everyso oftyen the call freezes and I see "resolving network issues". If I run a speed test I see speeds of 33MBS. So does anyone know what could be going on. the Blue jeans issues is every call. If I tether bluejeans on the laptop to my iphone on 4G I have no issues. thanks for any help. Josh

Please open a Command Prompt on any computer attached to Orbi and type:> tracert 8.8.8.8 (or traceroute 8.8.8.8 if you're using a Mac computer)If you see two private IP addresses listed in the first two hops then you have double NAT, and this can be the reason for the issue you’re reportingIf you see only one private address and the second hop shows a public address, then you’re all good and we need then to troubleshoot further to find the cause of the issue,

Hi thanks for the help. I opened terminal on a mac and did what you said but have no idea how to interpret the results I got lots of rows of numbers and text and some of them had row numbers 1 to 9.row 1 had an IP addressrow 2 just had * * *row 3 just had * * *row 4 had numbers again. thanksJosh

I’m interested to know if the IP addresses in row 1 and 2 are private or public IP addresses.Private IP addresses starts with 10.x or 172.16.x up to 172.31.x or 192.168.xhttps://en.m.wikipedia.org/wiki/Private_network

Hi row 1 is a 192row 2 is * * *row 3 is * * *row 4 starts wirth a 31.55. then. three number. then . and another 3 numbers thanks

Will you still get the * * * if you change the traceroute with traceroute -w 10

Help with Orbi RBK50 and video connection

21 Replies

ekhalil
Master
Oct 05, 2019
Please open a Command Prompt on any computer attached to Orbi and type:
> tracert 8.8.8.8 (or traceroute 8.8.8.8 if you're using a Mac computer)
If you see two private IP addresses listed in the first two hops then you have double NAT, and this can be the reason for the issue you’re reporting
If you see only one private address and the second hop shows a public address, then you’re all good and we need then to troubleshoot further to find the cause of the issue,
- JoshBear
  Aspirant
  Oct 05, 2019
  Hi
  
  thanks for the help. I opened terminal on a mac and did what you said but have no idea how to interpret the results
  
  I got lots of rows of numbers and text and some of them had row numbers 1 to 9.
  row 1 had an IP address
  row 2 just had * * *
  row 3 just had * * *
  row 4 had numbers again.
  
  thanks
  Josh
  - ekhalil
    Master
    Oct 05, 2019
    I’m interested to know if the IP addresses in row 1 and 2 are private or public IP addresses.
    Private IP addresses starts with 10.x or 172.16.x up to 172.31.x or 192.168.x
    https://en.m.wikipedia.org/wiki/Private_network

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Help with Orbi RBK50 and video connection