NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

AmyK's avatar
AmyK
Follower
Jun 02, 2022

How do I revert back to ROUTER mode from Access Point mode? RBR50v2

Hi.

I'm being told by my ISP that the ORBI router (w/2 satellites) is currently set to AP mode and that it should be in Router mode.  I am not sure how to make this change. My phone app is not working - I can't get it to admin mode.  Can anyone point me in the right direction?  I'm so frustrated.  Thanks.

 

Troubleshooting

3 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jun 02, 2022

    Find the IP address that is given to the RBR and use that IP address to log into the RBRs web page and then change the AP mode setting back to router mode. 

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User
    Jun 02, 2022

    First, I am amazed that an ISP can have any idea what mode a customer's WiFi system is in.  From the post, it does not appear that you know how to change the  operating mode. Router is the default mode. So, unless you changed it, than that is what it should be.

     

    Second, FURRYe38 is correct. The Orbi 'app' is not capable of changing the Orbi mode setting.  That can be done only using the web interface by navigating to the Advanced Tab, Advanced Settings (bottom menu item), Router/AP Mode menu.

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Jun 08, 2022
    AmyK wrote:

    Hi.

    I'm being told by my ISP that the ORBI router (w/2 satellites) is currently set to AP mode and that it should be in Router mode. 

     

    I'm with CrimpOn . That suggestion doesn't make much sense.

     

    Can you describe what problem you are trying to fix?

    Tech support at most ISPs is notoriously ill informed and loves to point the finger at third party devices.

     

    Start with describing the problem at tour end, not with the ISP's probably misguided solution.

     

    One reason why people put an Orbi into AP mode is that ISPs sometimes provide a modem/router to connect to the ISP. That can complicate matters:

     

    What is Double NAT? | Answer | NETGEAR Support

     

    When trying to sort out problems, we start with one standard question. What is the make and model of the modem/gateway that connects you to the Internet?

     

    When we know that we can advise on fixing whatever problem prompted the ISP to give this advice.