NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
How to connect to Comcast internet
Can’t get my xfinity modem to allow orbi to access network. Have followed all instructions. Can anyone help? Thanks, Jon.
Also on Comcast. The first time that I connected the Orbi to my Comcast modem, I needed to clone my PC's MAC address using the Orbi admni GUI to get it to be recognized by Comcast. First time I've had to do that in years. Since then, I've been able to go back to MAC address of the Orbi, but intitially needed the Orbi to pretend to be my PC. Surprised me at the time.
The other thing is this Netgear support article on switching the Orbi to AP mode:
https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point
I hads this problem too. Here's how I fixed it:
I logged on to the Xfinity router admin page (10.0.0.1) using admin/password. Went to Connections->Wifi-> and turned off both 2.4 & 5 Ghz wifi signals. For our purposes here, this effectively turns the router into a simple modem (no wifi router function, but the ethernet ports still act as a router).
Plugged in my Orbi, waited for it to boot up, and then logged onto its wifi SSID (it was already connected to my Xfinity modem). From there, I went to the ORBI admin page (also at 10.0.0.1) using the admin & password I previously set up on it (or if you haven't done this, use the default). Happily, I received a message stating that the Orbi router's IP address had been changed to 172.x.x.x to avoid a conflict with the Xfinity modem. So turning on bridge mode on the Xfinity modem doesn't address the basic fact that the two routers had conflicting IP address catalogs. With some good engineering, the Orbi team has provided a way for the router to automatically reassign its own IP addresses. Now works flawlessly.