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Forum Discussion
How to connect to Comcast internet
Can’t get my xfinity modem to allow orbi to access network. Have followed all instructions. Can anyone help? Thanks, Jon.
Ok, wanted to confirm. Yes you have a modem/router combo.
I wanna say my friend has this same modem and I was able to bridge it.
You can review this:
https://www.youtube.com/watch?v=crWzQbo-BFI
https://www.youtube.com/watch?v=Rhxl1_tiBQM
https://arris.secure.force.com/consumers/articles/General_FAQs/TG862G-NA-Bridge-Mode-Setup
You might check to see if there is a actual Gateway / Bridge mode feature under WAN settings or anywhere with in the modem...
At any rate, you'll need to review the 3 suggestions regarding modem/router combo units and see what works best for you.
ok i will check it out and give it a shot and let you know how i make out....thanks for your help.
Hope it works for you. :smileywink:
kept having to still use my xfinity 2.4 for other wireless devices like my HP printer....so i called Comcast again, got some US based help and they first enabled bridge mode again on my comcast arris modem/router, Orbi couldn't find the IP address / could not connect
Then they transfered me to another US based advance tech team and this tech went into the Arris modem/router and disabled the wifi bands (radios) that was also suggested on this thread, then i plugged in Orbi and everything is working fine....no 2.4 or 5.0.....i should be fine now....thanks to all....hope this helps others.
Glad you got it working. Enjoy. :smileywink:
it did drop again yesterday, unplugged both Arris and Orbi, waited 10 seconds, plug in the Arris, waited till lights were all on (except the 2.4 and 5.0 bands) and then plugged in the Orbi......everything came back.
called Comcast, got basically 'yeah it happens sometimes but we have no solution', i asked them if i should just return the Arris modem/router for an Arris moden only and they say 'yes that may help'
actually i may just buy my own motorola modem and give back the comcast router ......i am thinking this Arris combo router is the cause of this wifi drop......any thoughts or recommendations?
jp4120 wrote:
it did drop again yesterday, unplugged both Arris and Orbi, waited 10 seconds, plug in the Arris, waited till lights were all on (except the 2.4 and 5.0 bands) and then plugged in the Orbi......everything came back.
called Comcast, got basically 'yeah it happens sometimes but we have no solution', i asked them if i should just return the Arris modem/router for an Arris moden only and they say 'yes that may help'
actually i may just buy my own motorola modem and give back the comcast router ......i am thinking this Arris combo router is the cause of this wifi drop......any thoughts or recommendations?
Well it is on a bad modems list:
http://badmodems.com/Forum/app.php/badmodems
Could be a cause...
I would recommend getting one of these from this thread:
Return Comcast’s modem and get your own. I actually got an email from Comcast saying “We see you’re still using a DOCSIS 3.0 modem. We suggest upgrading to DOCSIS 3.1.” They did not suggest I go back to renting a modem from them.
i bought a Moto 8600 and it’s been absolutely perfect with Comcast.
anyone have any positive/negative with NetGear CM600 - on Amazon for $90.
It's not a PUMA6 modem which is good:
https://badmodems.com/Forum/viewtopic.php?f=9&t=5
If yoru ISP supports it, would be a good choice.
jp4120 wrote:
anyone have any positive/negative with NetGear CM600 - on Amazon for $90.
just contacted Comcast (everyones favorite ISP) and for $5 more they have a modem available with 1Gig download speed now....(currently i have 250mb blast service)...so they will come out and run fiber optic cable and set it up next week. I think they have Arris and Motorola modem/routers - i will avoid Arris if possible.
of course i'll have to enable bridge mode, if that doesn't work i will shut off the 2.4 and 5.0 bands.
if this modem is spotty i will then purchase my own 1 gig modem.
hate to admit my cable bill is up to $230 - for 4 Xfinitiy X1 boxes, all premium channels, plus they give you netflix now. I could save i know , my wife likes the convenience and choices, etc so will stick with this for now, down the road i may just go with internet only, and run a HD antenna, purchase hulu, etc. use my apple tv, firestick, more than i do....
You don't need to get fiber run to have Gig service from Comcast. I upgraded to Gig, and installed my own Arris SB8200 modem. Nobody came to the house at all - it is standard DOCSIS 3.1 over cable.
Now, their Gigabit Pro service is something completely different. That is speeds up to 2 GB, and I believe that *does* include fiber to the house.Make sure you understand the difference before you order something you don't want (or need).
