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Retired_Member's avatar
Retired_Member
Aug 22, 2018

How to reach a human at Netgear

As with so many companies after they have your money, they make it nearly impossible to contact them, and of course calling is truly impossible. I simply want to stop receiving Orbi emails to my old email address. I've logged into my account and changed the email address a long time ago, but Netgear keeps sending me email to my old address. Nowhere in their emails is there a place to unsubscribe (so I can sign up again with the correct email address). Is there any way to actually talk with someone at Netgear? I'll certainly remember this the next time I purchase networking products and buy from someone who is transparent to their customers.

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  • BretD's avatar
    BretD
    Administrator
    Aug 22, 2018

    Please PM me your email address and I'll see what I can do.

    -Bret

    • Wisecelt's avatar
      Wisecelt
      Aspirant
      Aug 22, 2018

      Can't sign in on my orbi sign in page as ADMIN becasue it doersnt recognize my password or my security question responses and I cannot contact anyone to get this resolved so I can download the latest software update for my RBR50 Wi-Fi system. Of course it is imposible to get human contact at Netgear.

      • FURRYe38's avatar
        FURRYe38
        Guru
        Aug 22, 2018

        You need to factory reset the RBR router with a wired PC connected to the router and walk thru the setup wizard and this time, write down all pertinent information for safe keeping. 

        Wisecelt wrote:

        Can't sign in on my orbi sign in page as ADMIN becasue it doersnt recognize my password or my security question responses and I cannot contact anyone to get this resolved so I can download the latest software update for my RBR50 Wi-Fi system. Of course it is imposible to get human contact at Netgear.