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Forum Discussion
How to upload an invoice and how to talk to someone to resolve issues
I have an orbi in AP mode at the front end of a Telstra Gateway NBN modem.
Having difficulties with disconnections as well as showing full connection but no internet.
I managed to contact...
If your router is at a old version and won't upgrade, you need to upgrade to a intermediate version of FW. I saw with with my friends system I set up back in June. Would not upgrade to most current at that time for some reason, so I found a middle of the road version. Got the base router upgraded to that point, then the most current applied.
I would use IE11 or FF browser for doing FW updates.
If you can't seem to get the router upgraded at all, you'll need to contact NG support and have them help you with this.
nicksowerby wrote:
I have an orbi in AP mode at the front end of a Telstra Gateway NBN modem.
Having difficulties with disconnections as well as showing full connection but no internet.
I managed to contact someone in Netgear land who said that they would get someone to ring me to discuss my issues. Nothing has happened there.
Got onto my netgear portal and after some search found out that I had to upload my purchase invoice. Try as I could I was unable to only getting blank pages where I clicked
indicating the area to upload to.
So back to contact netgear, first person told me I had an incorrect number but gave me another number to ring which after a few robotic responses hung up on me/
Now I might be a bit slow but the netgear website is very difficuly to actually drill down to0 something that might help.
So can anyone explain to me how to upload my invoice and please dont repeat the netgear mantra because blank pages dont work for me.
Cheers
Forgot to mention in all this my orbi shows a firmware of 1.9.1.6 whereas the latest is 2.1.4.10 however every time I try to update manually I get the message that this firmware is incorrect for my orbi
An excellent response. Thank you.
Eventually worked out that microsoft edge and google were the problems and only ie allowed me to update my invoice to netgear.
Following your information i changed orbi 2.4 to channel 1 and five to 40, had the orbi in ap mode and all worked well.
However i was concerned about the very old firmare so got hold of netgear help and after an hour of stuffing around with manual updates got the orbi to update to the next firmware up then it would not update any more. The decision was that there was a hardware issue and they are replacing the router. Should be here today hopefully.
Without wanting to cause any further problems by my lack of knowledge about protocols on this forum i thank you for cutting through all my information and supply straigh easy to understand information without complaing about my supplying of apparent poor information. My orbi model is in the subject.!!
Cheers to you furry e38
If your new unit has old FW on it. Besure to do same process. Update the Satellite first then the router last.
Good Luck.
Thanks for your excellent help.
I received the new orbi and satelites set them up one needed sotware update then noticed router had same old hardware as the other one. So manual update one firmware at a time when up came new firmware available something that hadnt come up on the old one. Clicked on the link and it upgraded to the latest. Great relief as it was time consuming updating one firmware at a time.
So all working well with the preferences mentioned by you. I kept the daisy chaining on which seems to work but kept mmu broadforming etc off as my house is not that large.
Only difference is that i kept my 2.4wifi on my modem going on a different channel to the orbi 2.4. This was because some of my peripherals were difficult to connect to the orbi, kept seeing the 5g. But all works great with no interference indicated by various wifi app checkers i have.
Cheers
Enjoy. :smileywink: