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Forum Discussion
Danielbeck500
Jul 23, 2025Follower
I’m experiencing network outages in my outages in my area
Hello I’m experiencing network outages in my outages in my area. If they are just related to a temporary glitch in my network provider modem, that is connected via LAN cable to my orbi the local net...
CrimpOn
Jul 23, 2025Guru - Experienced User
Danielbeck500 wrote:I’m not able even to log in to my router via the Orbi app.
The Orbi 'app' supports two methods of connecting the smartphone running the app with the router:
- Anywhere Access, which appears to be the default method. This requires the router to have an internet connection (which disappears during an outage0.
- Local Access, which requires the smartphone to be connected to the Orbi WiFi network. (At least one time, the 'app' requires the user to enter the web admin password.)
When the next outage occurs, try this:
- Ensure that the smartphone is connected to the Orbi WiFi.
- If it asks for the web admin password, enter it.
- If it does not connect to the router, open the 'hamburger menu' (upper left of screen), select the top line (where it shows the router) and see if selecting the router brings up two options (Anywhere Access and Local Connection Available).
For the other apps, if they require internet access because of the way they are designed and implemented, there is nothing the user can do when the local internet connection is not working.