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Forum Discussion
I have a recently purchased new Orbi RBR50 w/2 satellites. Each time I update Mac IOS I can't login.
18 Replies
Is with the Orbi app or thru a web browser?
"Cannot log in" has multiple meanings:
- To the Orbi WiFi?
- To the Orbi administrative web site with Safari?
- To the Orbi administration using the iOS Orbi "app"?
- To web sites on the internet?
More explanation will help.
I am using the Chrome browser on an iMac and attempting to login to my account. I can enter the correct password but I click on admin nothing happens at all. I have never been asked for my Admin password prior to this evening and not even sure what it is. The Orbi app on my iPhone was working just fine earlier today. I am using the installed DuckDuck Go extension on Chrome. I have been to the Netgear help site, which tells me I am not conntected to the network, yet I can do everything else on the Internet, obviously I am communicating just fine right now on my computer.
Thanks for the explanation. Chrome w/Duck Duck Go to access "account":
- Netgear account?
- Orbi web administration?
Have you tried Safari?
Does the iOS Orbi app no longer work?
I know this is like saying, "would you like an hour long enema?", but.... Netgear provides 90 days of telephone support with a new purchase. On the page where the product is registered, there is a link to support. We recently had a customer rave about how wonderful the telephone support was with his problem.
Is there an actual phone number to call to talk to a warm body? Enemas have never been one of my favorite experiences!!
I believe you start with this page: https://kb.netgear.com/26904/How-do-I-register-a-product-on-MyNETGEAR
The key is to look for the "Support" link before leaving the web page.
