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Forum Discussion

Delphimon's avatar
Delphimon
Follower
Mar 16, 2020

If you are having "dropouts" with 2.5.1.8 firmware please read

I recently upgraded to firmware 2.5.1.8 to attempt to fix another problem I was having, but ever since I've noticed that the router seems to lose it's connection multiple times per day. As one other ...
apt-get's avatar
apt-get
Aspirant
Apr 27, 2020

So I experienced this today and whilst pinging 1.1.1.1 did NOT work, using 192.168.1.1 to get to the router admin page then and 'testing' the internet did indeed restore connectivity.  I'm going to raise with Netgear.

apt-get's avatar
apt-get
Aspirant
Apr 27, 2020

....another drop out, again fixed by the 'test internet' button...

  • Retired_Member's avatar
    Retired_Member
    Apr 27, 2020
    apt-get wrote:

    ....another drop out, again fixed by the 'test internet' button...

     

    I doubt it's fixed with 2.5.1.8

    • apt-get's avatar
      apt-get
      Aspirant
      Apr 27, 2020

      It's a Huawei Echolite I believe.  If I update to that version and factory reset, can I restore from a config backup or literally have to go through the full setup again?

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Apr 27, 2020

        Does this modem have a built in router and wifi? If so, This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
        https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
        Couple of options,
        1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
        2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
        3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop 

         

        It's recommended to reset and setup form scratch. See if the problem still happens. You can apply the config file and test as well after the reset. If it happens use the backup config after the reset, it would need another reset and setup from scratch with out loading the backup config file to see if the problem happens again.