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Installation Problem setting up Orbi with ATT DSL
Hello, I picked up a 3 pack Orbi system from Costco today and got it home to install it and am running into issues. I was able to go through the setup procedure and everything seemed to pair fin...
Thank you peteytesting,
I did actually have it in bridge mode and actually, it turns out, had it setup properly-- but had 2 unexpected issues along the way.
1) The jack itself was isolated, even though I was told that it was not. Turns out when I asked 'is the DSL line green' it was blinking not solid, so just bad communication.
2) The Ipad Pro I was using to install was not forwarding the 'startupmodem' page to release/refresh the connection. Brought laptop over there and it was able to properly do it.
I really appreciate your fast response, and cannot believe those ended up being the two issues.
I'm really glad this community exists, because when I first logged into the Contact Us/Support on Netgear and realized how expensive any support at all would be after 90 days made me 2nd guess decision, but glad to be up and happily running.
Good advice in your reply by the way,
Thank you.
hi
assuming you are on adsl or vdsl and as such need a modem of the same type in front of the orbi and that modem would need to be bridged to then run the orbi router behind it in router mode
so plz confirm that you have a bridged modem in place and you isp allows pppoe connections ( some only allow pppoa )
also whats the make and model number of the modem
Thank you peteytesting,
I did actually have it in bridge mode and actually, it turns out, had it setup properly-- but had 2 unexpected issues along the way.
1) The jack itself was isolated, even though I was told that it was not. Turns out when I asked 'is the DSL line green' it was blinking not solid, so just bad communication.
2) The Ipad Pro I was using to install was not forwarding the 'startupmodem' page to release/refresh the connection. Brought laptop over there and it was able to properly do it.
I really appreciate your fast response, and cannot believe those ended up being the two issues.
I'm really glad this community exists, because when I first logged into the Contact Us/Support on Netgear and realized how expensive any support at all would be after 90 days made me 2nd guess decision, but glad to be up and happily running.
Good advice in your reply by the way,
Thank you.