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Forum Discussion
Mikey94025
Sep 25, 2016Hero
Intermittent internet connectivity outage with Orbi?
I just installed my new Orbi router yesterday, replacing a Nighthawk R8500. I believe that overall wireless coverage has improved, though top-end performance is not quite as high (measured via fast.com). That's fine for me, and the only router feature I miss is being able to have separate 2.4Ghz vs. 5Ghz SSIDs (so I'm grudgingly switching to the new-fangled way of naming the two wireless networks the same),
I've upgraded the Orbi firmware to the latest available - V1.2.0.6. What's concerning is that my 2 Nest cameras (Dropcam Pros) have individually reported going offline today at 7:12am, 10:58am, 1:12pm. I didn't notice any internet outage myself today. Each time I receive the offline email I check and the camears are online again. I never received these before today while using my R8500 or older wireless routers, so it's not Nest/Dropcam.
I looked at the Orbi admin website Interrnet Port... Show Statistics and it shows WAN/LAN/WLAN up time for the entire day (i.e., no reset and up times > 14 hours). I also looked at Advanced... Administration... Logs during the offline times and other than spurious [DoS Attack: RST Scan] entries (that normally appear throughout the logs), nothing seems to indicate an outage.
Has anyone else notice camera outages? Thoughts on what this might be? I'm hoping that a firmware update will iron out these intermittent outages.
I read in the other "Ring Door Bell" thread that a customer had better results after disabling "Enable Implicit BEAMFORMING". So I tried that just to see what happens. It's probably too early to tell yet, but my 2 Nest cameras have only disconnected once in the past 2 days and I think that's because there was a power outage at my house today (I wasn't home and both cameras went out at the same time, something the intermittent outages haven't done).
245 Replies
I have the base router and satelite in a 2 storey house seperated by a brick wall. I chose Orbi because the marketing says you can get a strong signal even beyond a brick wall. I'm not sure if that is related but I have had very intermittent and poor connectivity with wifi all week, and I rely on wifi for work.
I've since repositioned the satelite to a different location (as close to the wall of the first building as possible, and added back the extenders I had to the second building. The wifi is now acceptable, but I would like to get a stable and reliable connection so I can permanently put my wifi behind me. I feel spending $500 on these devices should not have already caused such concern.
If there is a setting, or any other suggestion someone can offer me to help resolve this issue I'd be more than pleased.
I bought an expensive and powerful wifi mesh system. I would like to have a powerful mesh wifi system that works.
Sincerely,
Chris King- RazalusInitiate
I would also like to throw my hat in the ring and say my six nest cams now drop frequently after i installed my Orbi Router and three satalites.
Justin K
nest cams are a known issue that netgear is working on along with apple devices
I was pleased with the performance through brick myself. Too bad i cant keep a connection,
- MeGrimlockApprentice
I have been using the Netgear Orbi system for quite some time, and I absolutely love it. I was using a Linksys EA9500, and Linksys even sent me a Velop 3pk to try out to review, and I came back to the Orbi. The Orbi is simply the best whole home solution for fast, strong connections I've ever used. I have the two Orbi setup in my 4K sq ft home, one router and one satelite. I had been using a Ring Stick up Cam outside my front door and connectivity was never an issue with the Orbi, the issues I had with that camera were on the Ring side. I purchased the NEST outdoor cam and installed it yesterday, and while I love it much more than the Ring, I also noticed that the NEST cam would go offline about 4-5 times during the day. The camera is only about 15 feet line of sight away from the base router, outside above my front door, separated by drywall and some exteriror wood trim. I contacted NEST support and talked through it with them, even told them I use an Orbit system, and their only solution was to send me a new camera. I was doing some research online today and found this forum. I read through most of the posts, and I found that after I too disabled Beamforming on the Orbi, my NEST cam has not gone offline once since. So short term work around successfull. I also see that NetGear is aware of this issue, so i'll continue to monitor this forum for any future solutions in the firmware.
- Retired_Member
They took it back. Made an exception. I showed them all the issues the Netgear orbi was having (this forum, my ticket with support), and the manager approved it. Last time I took something I didn't have to talk to a manager, but this time it required it as the normal employee didn't want to do it. Either way, I got the credit, and now own the Eero system running. I already set it up and have no issues at all so far. It's fast everywhere in the house, and all my devices have a solid signal with no drops.
- amoney805Initiate
Wow, still no fix?!! I was getting ready to order the orbi until I read about the issues with nest cam. Any eta on a fix? Otherwise its google wifi for me.
- Retired_MemberYea, no fix and every eta was never right. Been waiting since December. I have up and went eero.
You should never depend on an ETA or promise (engineering has great difficulty predicting the future). If the product doesn't meet your needs as-is, don't buy it or return it. If you must have Nest cameras and implicit beamforming then don't get the Orbi.
For me, the OP, I disabled implicit beamforming and this completely eliminated my Nest camera disconnects. I've had zero disconnects since Nov and don't have any wireless connectivity or speed issues with my Orbi with implicit beamforming disabled.
- amoney805Initiate
What is the purpose of "beamforming"?
I'm having this same issue with or without beamforming on my Orbi with two satellites. Happens to my Dropcam Pro camera, and Nest Protect fire alarm (but perhaps other connected devices such as Hue lights and Wemo switches). This is unaccpetable. Just bought the router, and was enjoying it before seeing these issues, and may need to return.
adaptdabull wrote:I'm having this same issue with or without beamforming on my Orbi with two satellites. Happens to my Dropcam Pro camera, and Nest Protect fire alarm (but perhaps other connected devices such as Hue lights and Wemo switches). This is unaccpetable. Just bought the router, and was enjoying it before seeing these issues, and may need to return.
Sorry to hear this - Yes you certainly can't live with that behavior. I'm surprised -- AFAIK the workaround of disabling Implicit Beamforming has worked for the Dropcam/Nest camera owners (and Ring). I myself have Dropcam Pro, Nest, and Nest Protect devices.
You can return or try further fiddling to find the difference. Have you upgraded to the latest firmware (though I don't recall any improvements/changes related to Nest camera disconnects)? You can also try different wifi channels. Others also disable MU-MIMO (but I never had to do that).
- alkizzAspirant
My 2 cents - It's probably nothing to do with beanforming but QOS / WMM instead. I'll test some things out and see.
- bsholbrookApprenticeNest cams are stable when beamforming is off. I've been running with that config for several months.
Can's say about 2.4ghz devices, 1.9 works awesome for me. MIMO and BF on.
Have you done the update?
- Beam forming definitely caused my issues on 1.8.0.6.
All better now. Haven't tried upgrading to 1.9 yet.Hrm. Beam forming still causes issues in 1.9.12 for me.
- DarrenMSr. NETGEAR Moderator
Hello MeGrimlock
We have a beta firmware for the issues with Nest cams with beam forming if you would like to test this PM me your contact info.
DarrenM
- MeGrimlockApprentice
I've been following this thread for a few months now since I too have the issue of the NEST outdoor cam dropping/going offline when Implicit Beamforming is enabled. When I installed my NEST cam, it would go offline at least once every hour. i found this thread, disabled beamforming, and the NEST cam does not go offline at all. I've tried to re-enable beamforming after each Orbi firmware release, and I'm also on 1.9.1.12 and my NEST cam is perfect with beamforming disabled. As soon as I re-enable beamforming, back offline. Crazy... Not sure how beamforming causes the NEST cam to go offline, but I've tried everyhting else, including suggestions given by folks in this thread, and that is the only thing that causes my NEST drops. Hopefully NETGEAR can give us an idea on what the root cause is.
- Have had the beta version for about 3 weeks with beamfoming then turned on and zero drops since!
- jmbarbsApprentice
I am on beta and had zero disconnections on iOS since installing however when put beamformimg on have had few drops on nest cams. Serious improvement in overall stability though with the beta
- bsholbrookApprenticeI can also say that beamforming related nest drops the newest beta are not perfect, but greatly reduced.
- StephenSegariInitiate
Sounds promising. I'm just happy they are working on it. Coming from a software engineering background, these things take time for sure.