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internet disconnects when plug in ethernet cord
i have internet on the device until i plug in an ethernet cord to go to my switch.. any ideas why?
Thats why I'm curious what the modem/gateway is.
I've seen it but usually its a managed switch or double nat issue causing problems.
For every device to cause issues tends to confuse the issue a bit.
How old is the orbi?
If its within the 90 days free support window the client could contact support for free.
10 Replies
1. What switch do you have?
2. What firmware is on the orbi?
3. What modem is the orbi connected to?
4. What happens when you plug in the switch? Does the orbi reboot, do all devices drop (wired and wireless), does the connection not work? What exactly happens?
5. does it only happen with the switch? Plug in other devices and it works fine?
its an hp switch 2810
latest firmware on orbi
it doesnt reboot or anything just looses internet
its connected to a fiber modem from the isp
testing other devices now
krusch00 wrote:its an hp switch 2810
latest firmware on orbi
it doesnt reboot or anything just looses internet
its connected to a fiber modem from the isp
testing other devices now
You need to be a bit more specific.
the hp 2810 has several version. but they're a managed switch. Some managed switches have issues. Make sure to disable any green modes/features. Also disable igmp snooping on it.
Which version of firmware? We ask because it changes frequently and a number helps those in the future with issues.
What isp modem is it? Some have their own integrated router features.