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numzie77's avatar
numzie77
Guide
Apr 25, 2025

Internet not available - but only for some devices

I am running a setup with an RBR40 together with one RBS20 and one RBS40.

Firmware 2.7.5.6.

 

As of today I have this really weird problem:

Our phones (two iPhones and one Google Pixel) reports 'no internet' when connected to the network (reverting to 5G).

However, other devices on the network (wireless) has no problem with internet connections. Mower, Sonos, outdoor webcam etc working fine.

My son is wired to the RBS40 and has no issues. Two of the phones are on the RBS40 too (wireless of course) but internet connection fails now and then. Then it's back on, drops off etc.
My own phone (Google Pixel) is on the router itself - but with the same issue.

My desktop is on the router (wired) and has no problems at alle.

I tried rebooting both phones and router without any stability showing.

I hope somebody has any suggestions. I didn't change anything on the setup today. I updated firmware but that's 3 weeks ago.

1 Reply

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Apr 25, 2025

    Has a power off for 1 minute then back ON with the ISP modem and router and satellites been performed since last update?
    Be sure to restart your network in this sequence:
    Turn off and unplug modem.
    Turn off router and computers.
    Plug in and turn on modem. Wait 2 minutes for it to connect.
    Turn on the router and wait 2 minutes for it to connect.
    Turn on computers and rest of network.

     

    Be sure to disable any MAC Address randomizers on phones and pads while at home:
    https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message

     

    Does this happen with the RBS turned OFF? 

     

    Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.

     

    Try disabling the following and see:
    Armor, IPv6, Smart Parental Controls or Circle, Traffic Meter.