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linder5's avatar
linder5
Aspirant
May 13, 2020

Interoperability issues with RBR50 and CM1100

I have an Orbi RBR50 Mesh WiFi Router and a new CM1100 Cable Modem.

 

Frequently, the Orbi goes offline (displays pink) and the CM1100 Modem either reboots or goes offline.  And, the net is, the RBR50 stays offline until both the router and the modem are rebooted.  And often, it takes several reboots before the Orbi Router will stay online.  Not sure what the problem is, but my network is all Netgear and this issue is super challenging, consider television, computers, and mobile devices are on the network.

 

Anybody else have an issue or experience something similar?  Recommendations?

 

Thanks...

9 Replies

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  • FURRYe38's avatar
    FURRYe38
    Guru
    May 13, 2020

    What Firmware version is currently loaded?

    Swap LAN cables between the RBR and CM modem. 

     

    Have the ISP check the signal and line quality UP to the modem. 
    Be sure there are no coax cable line splitters in the between the modem and ISP service box. 
    Be sure your using good quality RG6 coax cable up to the modem. 

     

    Any Wifi Neighbors near by? If so, how many?

     

    I love my CM1100 connected with my Orbi systems. 

    linder5 wrote:

    I have an Orbi RBR50 Mesh WiFi Router and a new CM1100 Cable Modem.

     

    Frequently, the Orbi goes offline (displays pink) and the CM1100 Modem either reboots or goes offline.  And, the net is, the RBR50 stays offline until both the router and the modem are rebooted.  And often, it takes several reboots before the Orbi Router will stay online.  Not sure what the problem is, but my network is all Netgear and this issue is super challenging, consider television, computers, and mobile devices are on the network.

     

    Anybody else have an issue or experience something similar?  Recommendations?

     

    Thanks...

     

    • linder5's avatar
      linder5
      Aspirant
      May 13, 2020

      firmware on RBR50 is 2.5.1.8 (which accordingly is the most current available)

      firmware on the CM1100 is 2.01.02 (which is controlled by Spectrum)

      I've changed out the cables as well

      ISP line quality is excellent -- Spectrum was here several months ago to adjust signal strength in the entire house

      A few wifi neighbors, maybe 2 that are visible to me.

       

      After getting it operational yesterday, I had about 12 hours of uninterrupted service before it "bellied up" again this morning and everything had to be rebooted multiple times.