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Forum Discussion
bsholbrook
Dec 16, 2016Apprentice
iOS devices
Running the Orbi formware 1.40.0.18 I've now experienced a couple of cases where an iOS device will infrequently get dropped off the network going from full signal to no wifi for upwards of 30 seconds...
Tingyunliu
Feb 17, 2017Star
Just bought Orbi last week. I also have the "drop" problem on my iPhone and iPad. Find the link here. Did anyone find any solutions? Really appreciate it.
FYI. My iPhone was disconnected three times in the last 2 hours. Sometimes, a "please select a wifi network" window popped up. Sometimes, it just "quietly" became LTE with no wifi. Either way, I can always reconnect by going to setup and choose my wifi (it's always there with full strength signal)... very strange and frustrating. Please help.
FYI. My iPhone was disconnected three times in the last 2 hours. Sometimes, a "please select a wifi network" window popped up. Sometimes, it just "quietly" became LTE with no wifi. Either way, I can always reconnect by going to setup and choose my wifi (it's always there with full strength signal)... very strange and frustrating. Please help.
DarrenM
Feb 21, 2017Sr. NETGEAR Moderator
NETGEAR is aware of an issue affecting some users where wireless client devices frequently disconnect/reconnect from the Orbi WiFi network. We’re actively working on the issue and hope to have a solution soon.
I have seen a small fix from some users saying that they lowered the power level of the wireless on the 2.4 ghz band.
DarrenM
- TingyunliuFeb 21, 2017Star
Could you please share how to lower the power level of the wireless on the 2.4 ghz band? Like to try.
- DarrenMFeb 21, 2017Sr. NETGEAR Moderator
log into orbi go to Advanced-Advanced setup-wireless settings then adjust the Transmit Power Control lower and test if that helps.
DarrenM