iPhone and iPad apps do not recognize Orbi router

Question

I am having a hard time with this. The apps worked earlier, now they will not recognize the router.

In fact the wi if connection is working fine. The router and satellite are working together. But my phone and iPad apps cannot connect with Orbi. What is the best fix for this. I have done everything to reinstall apps, reinstall router and satellite. Nothing works. I see others with same problem on this board but their solutions make no sense to me and my situation.

FURRYe38 · Answer

Please post about this in the Orbi app forum:https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app&nbsp;Good Luck.

Talk2Mike · Answer

Possibly a double NAT issue from running a modem in router mode.

Don46 · Answer

The modem is new and is a Xfinity gigabyte and it does act as a WiFi router. The network has a different name from the Orbi network and I’ve disabled broadcasting the modem network. I can’t see how to disable the modems router function.
What is the solution?

Talk2Mike · Answer

If you can’t find out how to turn the router into modem mode set the Orbi into access point mode.

FURRYe38 · Answer

This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NATCouple of options,1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&amp;app=desktopDon46&nbsp;wrote:The modem is new and is a Xfinity gigabyte and it does act as a WiFi router. The network has a different name from the Orbi network and I’ve disabled broadcasting the modem network. I can’t see how to disable the modems router function.What is the solution?&nbsp;

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iPhone and iPad apps do not recognize Orbi router

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