NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

ssgtweasel's avatar
ssgtweasel
Guide
May 30, 2020

iPhone app shows remote router disconnected?

Internet is up
Using iPhone and latest app on lte it shows my router offline disconnected
I enabled remote access and default port
Latest firmware and app
Thoughts?

4 Replies

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User
    May 30, 2020
    ssgtweasel wrote:
    Internet is up
    Using iPhone and latest app on lte it shows my router offline disconnected
    I enabled remote access and default port

    Which "Remote Access" did you activate:

    • A feature in the Orbi "app" called Remote Access?, or
    • A feature in the Orbi web interface, Advanced Tab, Advanced Setup, Remote Management?

     

    • ssgtweasel's avatar
      ssgtweasel
      Guide
      May 30, 2020
      Enabled remote management under advanced setup
      I’ve seen my router online before latest firmware
      I’ve factory reset since Kate’s router firmware
      Can’t upload screen shot here for some error message
      • CrimpOn's avatar
        CrimpOn
        Guru - Experienced User
        May 30, 2020
        ssgtweasel wrote:
        Enabled remote management under advanced setup
        I’ve seen my router online before latest firmware
        I’ve factory reset since Kate’s router firmware
        Can’t upload screen shot here for some error message

        Some thoughts:

        • Remote Management under Advanced Setup is accessed using a web browser, pointed at the Orbi public IP address, and the default port number is 8443.  The Orbi "app" uses a path through the Netgear "cloud" into the Orbi router.  So, the iPhone app is never going to connect to the Orbi with this type of Remote Management.  A web browser on the iPhone should connect (although the iPhone screen is too small to display the Orbi web interface very well).
        • A "Factory Reset" clears all of the settings on the Orbi router, including Remote Management.  After a factory reset, the user has to (a) reload a configuration that has been saved previously, or (b) set up the entire Orbi from start, including activating Remote Management.