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Shopmonkey's avatar
Shopmonkey
Aspirant
Jan 04, 2022

Issues With AX1800 Wifi Extender

    Purchased this today and after downloading the Nighthawk proceded through the setup. All seemed well then it said there was a firmware update that needed done. So I ran the update and it's not worked since. It doesn't even show up as available in the app or otherwise. It keeps telling me that it's my mobile device in the app. It doesn't show up when I check available networks with my laptop either. Any suggestions before I give up on it?

6 Replies

  • Shopmonkey's avatar
    Shopmonkey
    Aspirant
    Jan 04, 2022

        I resorted to resetting it. Twice!!! First time it then showed up again as an available network on the app. After repeated attempts to connect to the router and it telling me that the password was incorrect I reset it again. Apparently it will not connect to both the 2.4 and 5.0 ghz messes it up. After the 2nd reset I only connected to the 2.4 ghz band and all is well. Now if it only does what I need it to do which is feed an ethernet cable to another building.

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Jan 04, 2022

      Netgear has set up a community forum specifically for the WiFi Extender products. Most of the people who watch that forum are more likely to have experience with WiFi Extender products and know how to work it better than those of us who follow this forum. Might be more likely to find someone who has a solution if the question is posted there:
      https://community.netgear.com/t5/WiFi-Range-Extenders-Nighthawk/bd-p/home-wifi-range-extenders


      Please use this link to the main forum product list to review and choose where to make your posts. 
      https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear


      Thank you.

      • Shopmonkey's avatar
        Shopmonkey
        Aspirant
        Jan 04, 2022

            Thanks for the reply. I will look there but to be honest I'm done with Netgear. This is the 2nd time I tried one of their products and had issues. I've installed two TP-Link routers now and the last one just this past week. What a breeze! 5 minutes and it was setup and running perfect. The Netgear WiFi extender is offline this morning. I don't want or need a product that needs costant baby sitting to keep on line. The extender was working when I went to bed. It doesn't even show as available this morning even when I check available networks with my laptop.