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Gurgen's avatar
Gurgen
Aspirant
Nov 14, 2018

Issues with some google services

We have purchased Netgear Orbi system with Setelite about 2 weeks ago. Everything works fine beside some of the google services. 

For example: 

  • We can's see the users icons in gmail built in hangouts chat
  • Can't see images inside chats
  • No preview for Google Drive files
  • No images in Android Play Store

We have tried with different network and everything works fine. Also we have tried with our network, but with different device and again everything works fine. 

In the chrome dev console I can see this type of error for google services (see the screenshot bellow): 

 

 

Troubleshooting

3 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Nov 14, 2018

    What FW is currently loaded?
    What is the Mfr and model# of the ISP modem the NG router is connected too?
    Is the Orbi system operating in Router or AP mode?

     

    What devices are you having problems with using Google? 

    Does this happen with all devices? 

    • Gurgen's avatar
      Gurgen
      Aspirant
      Nov 15, 2018

      Thanks for replay  FURRYe38,

      I don't see any firewall settings in my Orbi Admin panel.

      Netgear Router is connected to wall LAN port with static IP, we don't have access to ISP modem and I don't know the device detals (it was working with the previous wifi access device). 

      Orbi system operates as a Router. 

      I having problems with google services with all device types including PCs, Laptops and Smatphones.

       

      Thanks.

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Nov 15, 2018

        Try setting custom DNS on the Orbi router...1.1.1.1 and 9.9.9.9. Save settings and reboot the router and ALL devices...