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GregoryHD's avatar
GregoryHD
Aspirant
Jan 02, 2018

Known Samsung Issue

Has the "known Samsung issue" been fixed yet? I spent a day last month on the phone with various support people to finally get moved up to the next tier (after being put on hold for over 2 hours) to be told that there is a "known issue with Samsung devices" and that is why my phones keep dropping from the wifi and that they were working on it.

 

Has this been fixed yet?

Troubleshooting

3 Replies

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  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Jan 04, 2018

    There was a issue with samsung phones that was fixed with a update from samsung. Does your samsung phone have Android 8.0?

     

    DarrenM

    • GregoryHD's avatar
      GregoryHD
      Aspirant
      Jan 06, 2018

      I currently have a Galaxy S6 Edge. Which is at version 7.0. I'm not sure if it will get the upgrade or not to Oreo.

      • GregoryHD's avatar
        GregoryHD
        Aspirant
        Feb 01, 2018

        For the last month, I have been using the guest network... the only way to get my phone to stay connected to the wifi, which is not ideal. Even my Ring Doorbell was having issues and had to get a Ring Chime Pro to fix it.