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DSV72's avatar
DSV72
Follower
May 10, 2023

LBR20 not connecting to some websites

I have an Orbi LBR20 router that I use with a Verizon sim card. I have had for several months and haven't experienced any issues until now. I am no longer able to connect to some websites and most of my streaming services. The page tries to load and then times out. I've tried multiple devices (all are unable to connect to the same websites) I've factory reset the router, no luck. I also tried using another LBR20 router and had the same issue with that one as well. I've contacted Verizon and they assure that everything is working on there end. I can connect to most websites with no problems. It's streaming services like Netflix and a few random websites that will not load. Any help would be much appreciated.

2 Replies

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  • plemans's avatar
    plemans
    Guru
    May 10, 2023

    do you have IPv6 enabled? 

    Try a different DNS Server. Here's a few. Also remember to change the ipv6 dns server if ipv6 is enabled.
    CloudFlare
    IPv4: 1.1.1.1 and 1.0.0.1
    IPv6: 2606:4700:4700:0:0:0:0:1111 and 2606:4700:4700:0:0:0:0:1001
    GoogleDNS
    IPv4: 8.8.8.8 and 8.8.4.4
    IPv6: 2001:4860:4860:0:0:0:0:8888 and 2001:4860:4860:0:0:0:0:8844

  • Dominiccraig's avatar
    Dominiccraig
    Aspirant
    Aug 01, 2023

    Hello, DNS Issues: It's possible the DNS server used by your router is having trouble resolving certain websites or services. You could try changing the DNS servers on your Orbi LBR20 router to a public DNS such as Google DNS (8.8.8.8 and 8.8.4.4) or Cloudflare (1.1.1.1 and 1.0.0.1). IP Address Problems: It could also be an IP-related issue. Try releasing and renewing the IP address on your router, or turning off your router for a few minutes to reset your connection. ISP Throttling: In some cases, an ISP might limit (throttle) traffic to certain services, like Netflix. Check with Verizon to see if this could be the issue. VPN or Firewall Settings: If you are using a VPN or have an active firewall, they might be causing connectivity problems. Try disabling them to check if this resolves the issue. Firmware Update: Make sure your router has the latest firmware updates.