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Lose connectivity when connected to satellite
I recently have been losing connectivity when my devivices connect the satellite on my network. I only have one sateliate hub. I've tried restarting the satellite/router, modem, rebuilt the network connection. Any thoughts on what's going on?
Well, things 'seem' to be normal. Appreicate your help. Not entirely sure what fixed things, but suspect updating the network adapter was a major contribution. The QoS on the adapter does not seem to affect things. So hopefully things are back to normal. Thank you for helping me trouble shoot things.
Another possibility was the 2nd moniter I had plugged in? After unplugging/powering the 2nd monitor, I noticed a dramatic impovement. I moved the power adapter for this monitor away and plugged the HDMI back in and things are ok..??
15 Replies
What all are you using?
Orbi router model and firmware:
you said only 1 satellite. Is that the RBS50Y you listed?
What firmware is on it?
How far from the router is the satellite?
What's between the router and satellite? (material)
Modem you're using?
You put "your losing connectivity". Define that more. Are you getting a "connected but no internet" notice, is wireless disconnecting, what exactly is happening?
How frequently is it happening?
If you log into the satellite, it should show you the status of the backhaul in terms of connection. What does that show?
What all are you using?
Orbi RBS50 and it's one satellite that came with the original router
Orbi router model and firmware:
you said only 1 satellite. Is that the RBS50Y you listed? Yes
What firmware is on it?
2.3.5.50
How far from the router is the satellite?
~20 feet (not far)
What's between the router and satellite? (material)
Two rooms away. Two dry-walls
Modem you're using?
Arris Tm822
You put "your losing connectivity". Define that more. Are you getting a "connected but no internet" notice, is wireless disconnecting, what exactly is happening?
Computer can "see" the connection, but when trying to connect to the interet/load webpages I get a loss of connectivity error. When I turn off the satellite, then I have seemless connectivity.
How frequently is it happening?
100% time when connected to the satellite.
If you log into the satellite, it should show you the status of the backhaul in terms of connection. What does that show?
I'm going to turn the satelitte back on and look, but in the App, the connect is green/good. I'll see what the webinterface says. Where should I look for this information to give you a better answer?
"How far from the router is the satellite?
~20 feet (not far)"
This is too close. 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
