Losing connection

Question

Purchased orbi wi 2 satlites 30-45 days ago and worked great. Returned home after 1 week and now continually losing internet connection. Modem is current and working properly. Not sure what additional info would be helpful. Thanks in advance

Jeremyinsf · Answer

Those are normal for a router exposed to the Internet.&nbsp; The device is doing it's job in blocking an attack that can happen regularly on direct-connected devices.

kcook111 · Answer

I am having similar issues within the last 2 days and have owned my orbri + satellite for 6-8 months.&nbsp; The only fix so far has been to turn on/off.&nbsp;
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Does this mean anything?&nbsp;&nbsp;
DoS Attack: SYN/ACK Scan] from source: 168.63.164.189, port 80, Wednesday, May 09, 2018 16:01:06[DoS Attack: SYN/ACK Scan] from source: 168.63.164.189, port 80, Wednesday, May 09, 2018 15:54:52

kcook111 · Answer

Thanks.&nbsp; Any insight into why the router keeps dropping off?&nbsp; Probably a myriad of possibilities but I'm close to going and purchasing a Google wifi setup.

Jeremyinsf · Answer

Unfortunately I don't have any "good" guesses - things like that can be caused by so many different things, including firmware issues, something like a cable problem, or maybe you just have a faulty unit.&nbsp; I realize how frustrating things like this are, and I feel for you!

tucsontico · Answer

What firmware version are you running on both the router and satellite? Be certain they are both the same and after updating to the latest (2.1.4.10) firmware, do a factory reset and reconfigure your system manaully. DO NOT use any saved/backup config files to reconfigure your system. I know it is a PITA but this process seems to help a lot of folks with similar issues.
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If you're close to being beyond the return date for the ORBI, by all means try something else. No system is perfect. Mesh-type systems have a lot of "moving" parts so be prepared to deal with that on a Google system, too. Good Luck!

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Losing connection

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