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Tchalk's avatar
Tchalk
Aspirant
Jun 24, 2020

losing ISP connection - after V2.5.1.16 update

My Obri system lost its connection to the ISP for no apparent reason (Comcast didn't have an outage) two days in row around the same time of day in the afternoon. Both times I have rebooted and it starting working again. This issued started after updating firmware to the most recent V2.5.1.16. Is this an issue for others? Other than this recent issue, my setup has been working great for a year or two now.

 

Possibly related, the distance between my satellites and router are pretty far. I am back hauuling an ethernet connection to a natural switch. Should I be enabling the " Enable Daisy-Chain Topology?" I'm wondering if I had it enabled before and after update it got unselected and it causing a crash of sorts?

 

Thank you everybody,

 

Tyler

5 Replies

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  • FURRYe38's avatar
    FURRYe38
    Guru
    Jun 25, 2020

    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    I
    What is the Mfr and model# of the ethernet switch in the configuration?
    https://kb.netgear.com/000051205/What-is-Ethernet-backhaul-and-how-do-I-set-it-up-on-my-Orbi-WiFi-System

    What is the size of your home? Sq Ft?
    What is the distance between the router and satellite(s)? 


    Any Wifi Neighbors near by? If so, how many?

    Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

    Try disabling the following and see:
    Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).


    Has a factory reset and setup from scratch been performed since last FW update?

    • Tchalk's avatar
      Tchalk
      Aspirant
      Jun 25, 2020

      Thank you, Furry,

       

      I just enabled the Beamforming and MIMO and it's now working. My outdoor office is about 40 feet from the house with a trenched ethernet cable going to the satellite back to the switch. Other than mesh wifi not working well with RING security and Yale locks, the system works great. Here's a pic of my setup... that I'm unable to upload?