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Forum Discussion
Losing Wireless Connectivity
I have an Amazon Echo Dot. It has worked perfectly here for 6 months on my old wifi system. I upgraded to Orbi AC3000. The Echo Dot connects and works workd fine for a short period of time. Later I talk to it and get the Echo Dot replie "I am having trouble understanding right now" ... which I beleive is their cryptic way of saying Echo Dot lost the interent connection. So I unplug Echo Dot and it resets and all is good again for a while. I can't figure out what the issue is. None of my other devices including an Echo Show seem to have an issue. I took the Echo Dot to a friends house and we initialed and set it up there ... worked perfect for days. Brought it home, re set it up here and the same problem exists. Anyone have any idea why it keeps getting lost?
14 Replies
Make sure your Orbi has been updated to the latest firmware: V2.0.0.74. There were many wireless improvements & fixes made.
Have you had any wireless issues with other clients? How far away is your Echo Dot far away from the Orbi or one of its satellites? Was your previous wifi system 2.4Ghz or 5Ghz? 5Ghz gives greater speed but has shorter range. Unfortunately with the Orbi the SSID is the same with both bands so it's difficult to force the Echo Dot to connect via 2.4Ghz.
Previous wifi was dual - but I forced it to the 2.4G. Orbi Firmware is the latest. No issues with other clients that I am aware of ... as I said, even my Echo Show works flawlessly. When I Login to Orbi I see two Amazon devices and both have an icon that suggest connected to 5GHz. I have tried the Echo DOT in multiple locations as close as 5' from the satellite. I have tried close to the Router as I didn't really want it near there ... but I can try.
OK, if the Echo Dot is the only device having issues then just confirming -- Did you go through the wireless setup again after installing your Orbi?
Some customers do not, assuming that the same SSID as their old equipment will work unchanged. Though you mentioned using your Echo Dot at other locations so I assume you have gone through the wireless setup multiple times since installing your Orbi.
I have the exact same issue with Chromecasts / Google Home. They can get into a no net mode and the only fix is to unplug/replug them, then they work for a couple of hours.
My terrible solutions so far are:
- Ethernet adapters for chromecasts
- Use my old router as a wifi AP which I connect the casts/home to. That works 100% but defeats the whole point or Orbi.
Sorry to hear you are having problems also ... but glad I am not alone.
I have a Google Chromecast Ultra and have not had any issues with Orbi.
But it does sound like we are having a similar problem ... I think this really is an Orbi issue ... some subtle bug that in very specific situations.
Where are your chromecasts, and where is the echo?
I find the issues happen in the zone between base and satellite. If they are real close to one or the other (never switching), then fewer issues.
