Lyric thermostats

Hey all,

 So I just had the same issue after installing a new orbi router and it wouldn't connect to my lyric T5 thermostat.  I was looking into separating the 5ghz and 2.4ghz bands, but managed to solve it another way.

I noticed that when I looked at my connected devices on the orbilogin, that two of my devices were listed as being connected to the 2.4ghz network.  Both of those were basically next to the orbi router so I am assuming that some how the proximity makes them use the 2.4g network.  So here's the fix for me:

1. Go through the lyric T5 set up, (login to the t5 network, go through a bunch of prompts etc). You have to do this while standing in front of the thermostat.

2. Once it gets almost all the way through and your phone says something like "connecting to home network" thats when I hustled downstairs and put my phone next to the orbi router.  

3. voila it worked!

Now, it could have been dumb luck that it worked that time (and not the other 5 times i tried connecting the thermostat).  But I'm guessing that by forcing your phone to connect to the 2.4ghz network (by placing it close to the router) is how it can complete the set up.  So an alternative might be to shut off the 5ghz band receptor on your phone (idk if you can actually do this) and complete the set up that way.  

hope that helps!