NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Magenta lite on satellite after firmware upgrade
I posted this already, but it's not showing up in the thread list, nor can I edit or reply to it? https://community.netgear.com/t5/Orbi/Magenta-lite-on-satellite-after-firmware-upgrade/td-p/1385855
Anyway ...
Brand new Orbi, order of operations took:
1. Set system to AP
2. Upgraded Sat1 to RBS50-V2.0.0.74, no issues
3. Upgraded Sat2 to RBS50-V2.0.0.74, post install it dropped off network and has a magenta light
4. Moved Sat2 next to router, restarted, no change
5. Factory reset Sat2, attempted sync, web gui says success ... magenta light remains
6. Repeated #5, no change
7. Repeated #5, light went blue before it went magenta again
8. Pressed sync on Sat2 and router, Sat2 light went blue ... then back to magenta
9. Factory reset Sat2, pressed sync on Sat2 and router, router white pulse stopped, Sat2 kept pulsing ... then back to magenta
10. Several more tries of the above, no change
11. Decided to upgrade the router. Router is now magenta, sat2 is blue and sat1 just dropped off the network and is also magenta.
12. Rebooted all three devices, threw a fit, got pissed off and drank a beer
13. Now ... the router is still magenta, but able to access both sat's and sat2's firmware upgrade did take, everything is on .74
WTF!
Thoughts? I parted ways with my first Orbi due to these types of issues and round 2 already has me frustrated. I don't understand why performing the same firmware upgrade on a second device has caused this and why I can't resolve with a factory reset. Assuming next step is factory resetting the router? Which basically means, put it back in the box and return it?
Thanks
6 Replies
Found a thread about post firmware upgrades, that when in AP mode, you need your LAN connection to hit the WAN port of the Router. I did so, and that resulted in the router's magenta light going away, but the Satellites went magenta. So basically we swapped lights. Regardless of the scenario, all three devices are working and accessible.
Holy christ is this thing frustrating. Should I abandon now or post this first headache, does life get better? What if anything can/should I do for this latest issue?
Will keep wasting time trying to get it working in the interim.
Thanks
Assuming that you have them all updated to the same firmware now, and you still cannot get a connection https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-mean
Then press the sync button on the router and satellite.
If still not connected, then I would look at regenerating the backhaul key. https://www.manualslib.com/manual/1237157/Netgear-Orbi.html?page=77
If still not, then i would consider doing a full reset to factory settings on all devices.
By the way, I am having no issues - the RBK50 with two satellites has been the most stable wifi router that I have ever owned. However, I had to turn off UPnP at one point because one of my UPnP devices was misbehaving on the network affecting everything and causing disconnects (but that really may not be the Orbi's fault - except maybe it could have handled the device requests better than it did)
Well, perhaps merely timing ... but after all the above hooplah and swapping to the WAN port when in AP mode, I'm back up and operable with no current issues.
Something else I'm trying to confirm, when in AP mode, there's no central interface (either by app, DNS name or IP), correct? I have to go to each device manually via IP?
Thanks
