NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Massive packet loss over Ethernet backhaul
I believe I have read all the threads on this topic and tried the suggested solutions that are relevant to my particular network. My apologies if I have missed something!
My Orbi RBK50 (one rou...
Mooose Good troubleshooting and interesting observations. It's clear that the packet loss is directly related to the wired backhaul.
I'm now running the ongoing beta software (2.3.0.23) and I can see that NG has done quite good improvements on wired device handling. Would you want to test this SW and see if you will see improvements? If yes, please PM to ChristineT and ask to get the SW download links.
This is probably a silly question. There are four ethernet ports on both the RBR50 and RBS50. Did you plug the CAT6 ethernet cable into the same ports that were previously used for ethernet backhaul? Do you get the same packet drop when using other combinations of ports?
There is no packet loss for the laptop (10.0.0.33) wired directly to the router when the using 5G backhaul or no satellite, but with the Ethernet backhaul even this laptop loses packets. See ping results below for details.
Of course, FW V2.2.1.210, copy/paste error, sorry!
For the test below, the satellite was connected to Ethernet after the 5G test, i.e. it was up and running perfectly prior to connecting the cable.
All wired devices, including the satellite, have IP address reservations.
The firmware has been updated by clicking the update button in the web interface.
I have factory-reset both units previously in an attempt to solve a different problem, although I have not downloaded the firmware file from the support page and loaded it, nor have I tried factory-resetting this time around. Is this voodoo, or is there some technical explanation why this may work? I am reluctant to do this as I have IP address reservations and port-forwarding set up the way I need it, so I would really like to avoid this route if there is anything less time-consuming I could try first.
Not a silly question at all, switching ports has solved many issues for me in the past. Regrettably not this time though, and yes, I have tried.
So, here's the test I tried this evening. I started with 5G backhaul:
From the laptop (10.0.0.19) connected to the router through wifi with 5G backhaul:
--- 10.0.0.36 ping statistics ---
10000 packets transmitted, 9999 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 2.493/7.358/251.367/9.624 ms
--- 10.0.0.33 ping statistics ---
10000 packets transmitted, 10000 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 1.029/4.328/317.584/8.420 ms
--- 10.0.0.2 ping statistics ---
10000 packets transmitted, 10000 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 2.134/7.446/793.257/19.222 ms
From the laptop (10.0.0.33) Ethernet-wired to the router with 5G backhaul:
--- 10.0.0.36 ping statistics ---
9080 packets transmitted, 9080 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 0.494/3.844/1796.147/21.845 ms
--- 10.0.0.2 ping statistics ---
9083 packets transmitted, 9083 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 1.181/3.478/1953.779/21.589 ms
From the laptop (10.0.0.36) Ethernet-wired to the satellite through a switch with 5G backhaul:
Ping statistics for 10.0.0.1:
Packets: Sent = 10000, Received = 10000, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 282ms, Average = 0ms
Ping statistics for 10.0.0.2:
Packets: Sent = 10000, Received = 10000, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 1ms, Average = 0ms
Ping statistics for 10.0.0.33:
Packets: Sent = 10000, Received = 9883, Lost = 117 (1% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 17ms, Average = 0ms
I then connected the Ethernet backhaul cable:
From the laptop (10.0.0.19) connected to the router through wifi with Ethernet backhaul:
-- 10.0.0.1 ping statistics ---
10000 packets transmitted, 9999 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 0.856/3.826/375.312/8.331 ms
--- 10.0.0.2 ping statistics ---
10000 packets transmitted, 9491 packets received, 5.1% packet loss
round-trip min/avg/max/stddev = 1.011/4.137/375.312/9.731 ms
--- 10.0.0.4 ping statistics ---
10000 packets transmitted, 9989 packets received, 0.1% packet loss
round-trip min/avg/max/stddev = 1.037/3.873/375.340/7.215 ms
--- 10.0.0.33 ping statistics ---
10000 packets transmitted, 9524 packets received, 4.8% packet loss
round-trip min/avg/max/stddev = 1.038/4.202/504.643/11.575 ms
From the laptop (10.0.0.33) Ethernet-wired to the router with Ethernet backhaul:
--- 10.0.0.1 ping statistics ---
10000 packets transmitted, 9588 packets received, 4.1% packet loss
round-trip min/avg/max/stddev = 0.269/0.442/6.942/0.162 ms
--- 10.0.0.2 ping statistics ---
10000 packets transmitted, 9486 packets received, 5.1% packet loss
round-trip min/avg/max/stddev = 0.242/0.362/1.081/0.053 ms
--- 10.0.0.36 ping statistics ---
10000 packets transmitted, 9564 packets received, 4.4% packet loss
round-trip min/avg/max/stddev = 0.285/0.700/14.856/0.201 ms