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Mobile devices keep disconnecting from Wifi network.
Hi there, (i'am dutch but i'll try in English)
I bought a Orbi setup with 1 router and two sattalite's a fue months back. I had CAT5 inside my home but never had a good internet connection ore WIFI. So,i decided to change those to CAT6A to get better wired performance and hopefely a better wifi connection.
After a bit of work i got all the cables changed except for one cable that runs to my backyard. I also have to network switches inside my network.
My network layout is like this.
Modem: Ziggo (wifi function turnd off) connected to COAX.
ORBI Router: RBR20 FIRMware version V2.5.1.16 (Connected with a CAT6A cable into port 1 at my modem)
TP Link 1GB switch (connected to my ORBI router with a CAT6A cable)
ORBI Satellite RBS20 (connected with a CAT5 cable to my TP link Switch)
Network switch (unbranded) (Connected true a walloutlet, then connected to my TP LINK Switch)
Ikea Home Hub (connected true a CAT6A to my TP link Switch)
Trust Smart Home Hub (connected true a CAT6A to my TP Link switch)
Devices Wired:
TV (Connected true a CAT6A cable to my Unbranded switch)
Ziggo Media box (connect with CAT6A to my unbranded switch)
Sonos Playbar (connect with CAT6A to my unbranded switch)
Mobile Devices:
Sonos One speaker (wifi true my Sonos Playbar)
Sonos One speaker (wifi true my Sonos Playbar)
Nintendo Switch (Connected with my Router true WIFI 5ghz)
Google Nest Mini (Connected with my Router true WIFI 5ghz)
Ring doorbell (Connected with my Router true WIFI 2.4ghz)
2x Ipad (Connected with my Router true WIFI 5ghz)
2x Apple Smartphone (Connected with my Router true WIFI 5ghz)
SmartPhone Samsung Galxy S20 ( Connected with my Router true WIFI 2.4/5ghz)
HP Company Laptop ( Connected with my Router true WIFI 5ghz)
Smart Camra ( Connected with my Router true WIFI 2.4ghz)
All wired connections are working fine! Havn't had a issue with those.
But i do have alot off connection problems with my 2 Apple Smartphones, 2 Apple iPads and my Company Laptop.
I can't seems to figure out what the problem could be and i hope some one could help me ore point me in the right direction to solve this problem.
Kind regards,
Bas
- To all that helped me, to find the problem ore any.
I finaly found the problem!
and solved it. Yes like a fue said, something must send a different IP adres.
That was indeed the problem, and the thing that caused it was my Ziggo media box. It has the option to function as a router.
So went in to settings and turned it off.
Now all my devices are now connected to my main Orbi router and everything is working like it should do!
To all, thank you for the support!!
Kind regards
Bas
25 Replies
TP Link 1GB switch (connected to my ORBI router with a CAT6A cable)
What model# is this switch?
ORBI Satellite RBS20 (connected with a CAT5 cable to my TP link Switch) You should not mix cat versions, keep same CAT# with more current version. CAT6 or 6A. CAT5 is older not doesn't support 1000Mpbs.
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satelliteWhat channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Try enabling Beamforming and MIMO(MIMO may or may not be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).One User Experience/Configuration:
https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M97026Hi Furrye38,
Awnser 1. The TP Link is a: TL-SG105E "Unmanaged" and using it straight out of the box, i havn't changed anything on it.
Awnser 2. I know i should not, but this cable is about 20 meters and goes under ground. So, i know he won't be capable to get 1000mbps.
But it's for my back yard and won't have much devices connected anyway. Maybe in the summer for streaming some music.
The network connection is great at the moment and i can stream music with ease.Awnser 3. My home is about 130m2. But, at the moment i only talk about downstairs and thats bout 62m2.
My ORBI router is in the closet underneath the "wooden" stairs behind a plasterboard about 3cm thik. So he should give more then enough coveridge for my downstairs devices. My Company laptop is about 3meters away from it. So is my own "Apple Iphone, smartphone" about 3 meters.My first satallite (the other one needs to go on the first floor) is in the backyard cabbin. But this one is a wired connection, thats connected to the TP Link Switch.
Awnser 4. for my 5ghz connection i use channel 36 for my 2.4ghz connection i use channel automatic. I'll try and set it do a different channel.
About my Wifi neighbours. I live on a street, there all houses nearby and i can see about 4/5 different wifi connections.
Awnser 5. I did enabled Beamforming but it did not have any effect. I did not enabled MU-MIMO, is that something i should try?
Awnser 6. Fast Roaming is off, i never touch that. IPv6 is off, never touch that either. But i don't have the option you mention in the option list at IPv6. Amor and Circle are off.
I don't know what you mean with the option "Set Short preamble instead of Long preamble modes"All wired items work perfect. Even the Samsung smartphone and Nintendo switch work with ease. But my Apple products and company laptop can't seem to connect. I see a full WIFI connecton bar. But when i'am connected it has not internet connection...
Thanks for you're help and i hope my awnser make it a bit more clear.
i Changed my 2.4ghz chanel to 6.
I enabled Beamforming and MU-MIMO
But no joy so far. My Apple devices and company laptop can still connect to the network but without a internet connection.
