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studdawg's avatar
studdawg
Aspirant
Mar 29, 2020

Multilogin notice requiring reentering password constantly

Ok, started a new thread.  I have an RBR50 with an RBS50 and RBS20.  The app works fine but when I use the browser GUI, I can get one or two mins of work done and then I get the pop up saying that I am logged in with another device and do I want to logout the other device to continue.  I am prompted for my password.  Sometimes twice in a row.  Once I enter it, I return to the overview tab of the network and any work I was doing is lost.  Any ideas?  This has been going on for some time.  Here's what I have done to address:

1) Updated firmware (running latest 2.5.1.8)

2) Reset the system and started over

3) On the app, turned off the "remember me" button on the login

4) Logged out of the app

5) Disconnected the router from the web and see the same issue

 

Anything else that I'm missing?  It makes it very hard to do much administration on the router.

 

Thanks

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  • CrimpOn's avatar
    CrimpOn
    Guru
    Mar 29, 2020

    The "app" and a browser from a different device have different IP addresses, and the Orbi will detect that.  I believe the app can connect to the Orbi two ways: on the local WiFi or via the internet "cloud".

     

    How about this. TURN OFF the device which the app is running on and work on the Orbi using the web interface.

     

    Please note that one annoying feature of the web interface "Attached Devices" page (which you may be using) is that it pops up the login box periodically.  I compensate for this by having my web browser remembe the Orbi password so all I have to do is hit enter.

    It is "super annoying" when I have multiple windows open in the browser (such as right now).  I am busy typing a post for the Orbi user forum and forget that Attached Devices is open in another window.  That window pops up while I am typing and I type over "admin".

    • studdawg's avatar
      studdawg
      Aspirant
      Mar 29, 2020

      Thanks.  I thought your solution was working but just got the popup.  My iphone was off before I logged in.  Sigh...

      • CrimpOn's avatar
        CrimpOn
        Guru
        Mar 29, 2020
        studdawg wrote:

        Thanks.  I thought your solution was working but just got the popup.  My iphone was off before I logged in.  Sigh...

        Please confirm, which popup?  There are two: (1) the Attached Devices page wanting to authenticate every few minutes, and (2) a notice that another device is connected and should it be dropped or not.