I just buy the AC2200 for just one month. Everything is fine until today, the connection between main and satellite sudden dropped from 5G to 2.4G and the connection from satellite to device dropped from 240Mbps to 20-30Mbps. I had tried to turn off and turn on the machine for both, but cannot help and recover, any suggestion?

What FW is currently loaded?What is the Mfr and model# of the ISP modem the NG router is connected too? What is the size of your home? Sq Ft? What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials. What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.Any Wifi Neighbors near by? If so, how many? Try disabling the following and see:MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s). If you updated to recent FW v.210, try enabling Daisy Chain. Some have mentioned that this seems to be working in reverse order, enabling means disabled actually. https://community.netgear.com/t5/Orbi/Firmware-2-2-1-210-and-connection-problems-Skybell/m-p/1649275/highlight/true#M43001

Let us know about the other suggestions as you go.

It is connected to service provider fiber modem providing 1Gbps. Speed test still at 9xxM. My host and satellite is just 10 ft away with line of sight through some window only. It can see each other via glass. I am using a Wifi analysis, 2.4G, I am at channel 2, other channel 3-10 is very crowded. 5G is auto.

I have no experience to enable and disable all these features. The strange thing is both set working well in the last one month and just starting today. I just wonder if the satellite is already downed or the 5G backhaul channel is down such that all connection via satellite is downed. The main host unit still work fine at other phone/ipad.

My AC2200 connection to satellite became POOR

15 Replies

FURRYe38
Guru
Oct 24, 2018
What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).

If you updated to recent FW v.210, try enabling Daisy Chain. Some have mentioned that this seems to be working in reverse order, enabling means disabled actually.
https://community.netgear.com/t5/Orbi/Firmware-2-2-1-210-and-connection-problems-Skybell/m-p/1649275/highlight/true#M43001
- andy_HK
  Aspirant
  Oct 24, 2018
  FW is V2.2.1.210.
  - FURRYe38
    Guru
    Oct 24, 2018
    Let us know about the other suggestions as you go.

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My AC2200 connection to satellite became POOR