My answers to security questions are correct but are not accepted

Question

I forgot my password, after entering the SN then the security questions appear... and when I put the 100% correct answers then I receive a message saying "The information you entered does not match what is saved on the router. Please enter it again.".

I see few posts saying there is a bug :-(

Does anyone have a solution other than factory reset?

I can access to the router with the iPhone app that however is totally useless...

mith_it · Answer

I had the same issue and I ended up factory resetting. I am also 100% sure I had the right recovery password, but it didn’t work :(

One tip on the username to access the Web interface, are you using the user “admin” it changed from email to admin at some point

FURRYe38 · Answer

Been odd problems with the recovery method.&nbsp;You'll need to factory reset the RBR and walk thru the setup wizard. Be sure to write down all important information for safe keeping.&nbsp;&nbsp;

CrimpOn · Answer

I had a similar experience and discovered that in my haste to "get installed", I had not actually selected security questions. I thought the question showing in the drop down box was the question I was supposed to provide answers for, when what I was supposed to do was "Pull Down" and click on a question, THEN put in the response.

Maybe my memory is faulty. It often is. I can verify that once in the past I DID successfully use the Password Recovery feature.

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My answers to security questions are correct but are not accepted

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