My Orbi RBR50, with 3 satellites connected, has been dropping internet connection at around the same time every evening for the past two weeks. The modem it's connected to is working fine, but I cannot get internet, save for Google sites, on my devices when they're connected to the Orbi network. I had my ISP, ATT Fiber, disable WiFi on the modem earlier today and they said that should resolve this issue, but it did not as the internet went out again this evening. I'm at my wit's end and have no idea how to proceed from here. Please help, thanks!

AT&T has said they're going to send me a new modem, so I think I will let that play out and see if there are any issues once it arrives. Should I keep my Orbi settings as-is when seeing how the new modem works with it? It's back in Router mode for the time being.

Will you get another similar modem or a different one?I think it’s best if you keep that modem on it’s default settings and set Orbi in AP mode

It's not enough to just turn wifi off on the ISP router. You should also set it to bridged or passthrough mode. Otherwise you will have 2 routers in the network, if Orbi is also set in Router Mode.If you can't change the ISP router to bridged/passthrough mode then you should instead change Orbi to AP mode.

Ok, and what do I need to do to accomplish one or both of those things? I'm not very tech savvy when it comes to this sort of thing. Also, the Orbi had been working perfectly for years with its current settings - any idea why it would have changed recently?

My Orbi RBR50 drops connection every night

12 Replies

ekhalil
Master
Sep 16, 2022
It's not enough to just turn wifi off on the ISP router. You should also set it to bridged or passthrough mode. Otherwise you will have 2 routers in the network, if Orbi is also set in Router Mode.
If you can't change the ISP router to bridged/passthrough mode then you should instead change Orbi to AP mode.
- JSK1121
  Tutor
  Sep 16, 2022
  Ok, and what do I need to do to accomplish one or both of those things? I'm not very tech savvy when it comes to this sort of thing.
  
  Also, the Orbi had been working perfectly for years with its current settings - any idea why it would have changed recently?
  - plemans
    Guru
    Sep 16, 2022
    
    https://kb.netgear.com/30186/What-is-Double-NAT
    Fixes? There’s 3 options but only use 1.
    1. Put the modem/gateway in modem only/pass through mode. This disables its routing functions. (doesn't always work well with that att gateway)
    2. Leave the modem/gateway in router mode but put the Netgears IP address into its DMZ. This forwards the data to the netgear. You can either leave the modem/gateway’s wireless enabled or disabled. Just make sure its using a different wifi channel to prevent interference
    3. Put the Netgear into access point mode. This disables its routing functions. Wifi/ethernet still works but it does disable some features.
    https://kb.netgear.com/26765/Which-features-are-disabled-on-my-NETGEAR-router-when-it-is-set-to-AP-Mode
    
    It might have worked fine because it might have been in passthrough mode or att might have updated something with it.

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My Orbi RBR50 drops connection every night