MY Products all have red cross

Question

I've noticed when I've logged into the netgear website and looked at my products, they all have a red cross under hardware, phone support, chat support and email support.
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Does this mean that even though I've had the product less than 1 year that Netgear are not providing me with any form of support under the 2 year warranty if it is needed?
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walkerx · Answer

ekhalil&nbsp;wrote:
walkerx&nbsp;wrote:
mine all have 3 stars
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purchased june 2018
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Then I think you need to contact NG regarding this. May be&nbsp;Blanca_O&nbsp;can kindly help with this? :)

Netgear won't let me contact them via email regarding this, so I've just contacted Amazon about it, advising of the issue with the single satellite and that according to netgear I have no warranty on the product, when there should be 2 years for UK users.

ekhalil · Answer

The Phone, Chat and Email support are only for the first 90 days. But I think you should have a green tick under hardware if you had the product less than one year.
I have the same situation and this is how my Netgear page look like now:

walkerx · Answer

mine all have 3 stars
&nbsp;
purchased june 2018

ekhalil · Answer

walkerx&nbsp;wrote:
mine all have 3 stars
&nbsp;
purchased june 2018
&nbsp;

Then I think you need to contact NG regarding this. May be&nbsp;Blanca_O&nbsp;can kindly help with this? :)

ekhalil · Answer

walkerx&nbsp;wrote:..........
Netgear won't let me contact them via email regarding this, so I've just contacted Amazon about it, advising of the issue with the single satellite and that according to netgear I have no warranty on the product, when there should be 2 years for UK users.

Ok, I hoep you will get some help from Amazon then.
By the way have tried the suggestions in the other post: :)

Have you tried to factory reset the Satellite?
Have you tried to connect the Ethernet backhaul to another LAN port on the Satellite?

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MY Products all have red cross

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