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Forum Discussion
AG11937
Mar 14, 2020Follower
Need help with Advanced Connection settings for RBR50: Verizon Wireless / Samsung S9 App Data Issue
Hi, I'm running the Orbi AC3000 System (RBR50 plus 2 satellites) in Router Mode and I need help and guidance making adjustments to some of the advanced networking settings to fix a connectivity issue...
CrimpOn
Mar 14, 2020Guru - Experienced User
AG11937 wrote:This wasn't a problem when I was here last, but there has been a firmware update to the phone.
I would take this as a "clue" and look toward Verizon for a solution. Nothing changed on the Orbi. Firmware changed on the phone. Now the phone is having problems with certain apps. Perhaps look on Verizon message boards? An alternative might be to delete and reinstall those apps.
If you are willing to expend a lot of time and energy, the LAN/WAN traffic on the Orbi can be captured and examined by a packet browsing program, such as Wireshark. (wireshark.org) Use the Orbi "debug" facility to turn on "LAN/WAN" capture. Begin a capture, than use the phone for several applications (some that work. some that fail.) Then, turn off the LAN/WAN capture. Save the debug file to your computer. Unzip it. Open the LAN file with Wireshark. Knowing the IP address of the phone, look for packets from the phone. (Wireshark can filter on IP address (ip.addr == 192.168.1.x)
This is tedious and time-consuming. Oh, look. My phone does a DNS query for "Facebook.com". Now, it tries to open a connection to that IP address. Now it.... This can take HOURS. (I do it frequently.)