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Nest camera drops still frequent on Orbi RB50 firmware v2.1.4.16
I have had my Orbi system for about 3 months, purchased from Costco in June. 1 day after installing the system, firmware was upgraded to v2.1.4.16. I have google fiber 1000 and enjoy the speed. Me o...
My Nest was frequently going offline. I changed my settings on my Orbi to match Kickworms settings and I have not had a drop in over a week. Seems resolved now. Here are the settings from Kickworms post:
- 20/40 MHz Coexistence is enabled (2.4GHz)
- WMM is enabled (both 2.4GHz and 5GHz)
- CTS/RTS Threshold is 2347 (both 2.4GHz and 5GHz)
- Preamble Mode is Automatic (both 2.4GHz and 5GHz)
- Transmit Power is 100% (both 2.4GHz and 5GHz)
- Daisy-Chain Topology is DISABLED
- Beamforming is enabled
- MU-MIMO is enabled
- Fast Roaming is DISABLED
- 2.4GHz channel is set to Auto
- 5GHz channel is set to 48
- Security Option is set to only WPA2-PSK
Hi kickworm,
Thank you for sharing your experience with your nestcams! I read up on the nest IQ outdoor camera, but didn't see anything about MU MIMO. My cameras are just the Nest Outdoor (not the IQ series). Interestingly I did turn off MU MIMO like FURRYe38 suggested and the drops almost went away except for 1 this morning. Fortunately it came back only w/i 2 min and connected to the satellit and not the router.
Like you, I'm not patient and power cycle the cameras after the ORBI system restarts.
Also, I did spend time talking with Nest tech support. The wanted me to shut off the same things FURRYe38 suggested - which I told them were already off. They gave me a case # and are "investigating the issue". I guess more to come later.
Thanks again for your post!
You're welcome. Sounds like we have the same set up except that you have one more Nest Camera and one more Orbi satellite than I do (plus an uber internet connection). Here are my wireless settings, if you're curious:
- 20/40 MHz Coexistence is enabled (2.4GHz)
- WMM is enabled (both 2.4GHz and 5GHz)
- CTS/RTS Threshold is 2347 (both 2.4GHz and 5GHz)
- Preamble Mode is Automatic (both 2.4GHz and 5GHz)
- Transmit Power is 100% (both 2.4GHz and 5GHz)
- Daisy-Chain Topology is DISABLED
- Beamforming is enabled
- MU-MIMO is enabled
- Fast Roaming is DISABLED
- 2.4GHz channel is set to Auto
- 5GHz channel is set to 48
- Security Option is set to only WPA2-PSK
I also have UPnP enabled under Advanced Setup and I'm on the 2.1.4.16 firmware. I know our environments are different, but maybe something in my setup will help you. My Orbi and Nest Cams have been up and running since December with no issues. Have you tried looking at the logs on the Orbi when one of your cameras goes offline?
Hi All,
There is a new firmware released for RBK50. Kindly update the firmware to 2.2.1.210 and observe the connection.
https://kb.netgear.com/000060273/RBR50-RBS50-Firmware-Version-2-2-1-210
Regards,
Blanca
Community TeamNo change with the later firmware - All three of my Nest outdoor cams disconnect constantly. Nest Hello has a good connection, so do the indoor cams. I got an RBR50 with two indoor satellites (one on ethernet backhaul) and an RBS50Y for yard coverage.
Have you tried Kickworms settings?
What is the Mfr and model# of the ISP modem the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).If you updated to recent FW v.210, try enabling Daisy Chain. Some have mentioned that this seems to be working in reverse order, enabling means disabled actually.
How was the update to v210 applied? Auto Update? You might try a manual FW file load and then factory reset and setup from scratch.
dawiz22 wrote:
No change with the later firmware - All three of my Nest outdoor cams disconnect constantly. Nest Hello has a good connection, so do the indoor cams. I got an RBR50 with two indoor satellites (one on ethernet backhaul) and an RBS50Y for yard coverage.
