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quaningeneva's avatar
quaningeneva
Apprentice
Feb 26, 2019

Netgear Armor cannot activate in Firmware 2.3.0.32

Netgear Armor cannot activate in Firmware 2.3.0.32.  Already tried multiple resets and factory restore.  
NETGEAR Armor
ErnestTheGreat's avatar
ErnestTheGreat
NETGEAR Employee Retired
Mar 04, 2019

quaningeneva Have you used Netgear Armor on R7000P or have you previously activated Netgear Armor? 

 

If you have not previously used Netgear Armor then issue maybe related to your SSO or device not being able to register to Netgear X-Cloud to make the activation process with Netgear Armor on Bitdefender side possible. Netgear will need to get the Xcloud logs and your contact info including SSO. Could you please DM Blanca_O  with your contact info?