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NETGEAR Orbi AC3000 satellite LAN ports stopped working
Hi I am using Orbi router for last 2 months just fine. Today morning the LAN port son router suddenly stopped working. One of the satellite was connected over wired backhaul, that also switched to ...
What wired devices are connected to the LAN ports?
What is the Mfr and model# of the ethernet switch if one is in the configuration.
Had the Orbi been powered OFF (pull power adapter from wall outlet) for 1 minute with out anything connected to the LAN ports, then powered ON with maybe just one wired PC connected to the same LAN port and test the others to see if the port is working or failing?
Swap LAN cables as well.
I'm glad you found a solution. Unfortunately, I did not. My ports are still not working and if a device is connected to the satellite (iPhone) I am not connected to the internet. I receive a SSL certificate error whenever I try to go anywhere (google.com).
I looked at the logs and found that an automatic firmware update occured right before I had this problem.
Initialized, firmware version: V2.2.1.210] Saturday, January 12, 2019 17:30:53
Do you think I could try to revert to a previous firmware? Would that be safe?
Thanks
Here are the steps I took to try and resolve this issue.
1. Left the satellite off for 24 hours
2. unplugged all ethernet devices from satellite
3. turned on satellite and waited for it to connect to router
4. manually updated (again) satellite to the latest firmware and got a sucess result
5. plugged in one ethernet device (Arlo - NETGEAR). This device is working if plugged into the router.
At this time, my iPhone XR connected to the satellite and was unable to connect to the internet. I get SSL certificate error.
What does orbi report about internet connectivity. You can try to login to your orbi router using telnet. First enable telnet by going to orbilogin.net/debug.htm. From there you can see if you can resolve and ping external site e.g. google.com.
Also so when you get ssl error, can you look at the certificate and see who is the provider of the certificate and what is the error.
Thanks for responding. I don't have any issues with the router, just the satellite. Can you telnet into the satellite?
orbira wrote:
What does orbi report about internet connectivity. You can try to login to your orbi router using telnet. First enable telnet by going to orbilogin.net/debug.htm. From there you can see if you can resolve and ping external site e.g. google.com.
Also so when you get ssl error, can you look at the certificate and see who is the provider of the certificate and what is the error.
If the system was AutoUpdated, Try a Manual FW load:
https://community.netgear.com/t5/Orbi/Firmware-2-2-1-210-released-as-of-10-3-18/m-p/1647303/highlight/true#M42416
After reloading both satellite first then router, do a complete factory reset on the satellite and router then setup from scratch.Please use IE11 or FF or Opera to do the FW load and setup the system from scratch. Clear out all browser caches after sending the FW files. Close the browser then re-open it and walk thru the setup wizard.
Let us know if you continue to see this SSL certificate error.
rwright727 wrote:
Here are the steps I took to try and resolve this issue.
1. Left the satellite off for 24 hours
2. unplugged all ethernet devices from satellite
3. turned on satellite and waited for it to connect to router
4. manually updated (again) satellite to the latest firmware and got a sucess result
5. plugged in one ethernet device (Arlo - NETGEAR). This device is working if plugged into the router.
At this time, my iPhone XR connected to the satellite and was unable to connect to the internet. I get SSL certificate error.
The system was autoupdated on Saturday, but I have manually updated three times now. The last time I used Safari and got a successful firmware update message. I will try your suggestion to factory reset
Thanks
- Appreciate the chatter on this issue as my router stopped working as well and had not changed anything in 2 years. Is my understanding correct that a manual firmware update to latest 2.1.2.210 should resolve connectivity issue? Receiving SSL cert errors as well.
Goose92101 wrote:
Appreciate the chatter on this issue as my router stopped working as well and had not changed anything in 2 years. Is my understanding correct that a manual firmware update to latest 2.1.2.210 should resolve connectivity issue? Receiving SSL cert errors as well.It may very well resolve those issues... whatever they are.
There is another firmware version currently in testing which will also be coming.
Recommend you update firmware and if your issues still persist, create a new thread describing your hardware and issues/
