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Asm221's avatar
Asm221
Aspirant
Jun 10, 2021

Netgear ORBI Login issues & Parental control ad

Hi

I am continuously having issues with orbi Login

 

Have had these in the past and the only solution has been to do a reset.

 

Past 12 months have resetted it approx 6 times - Fed up with this and cant see a fix from netgear

 

Issues - 

Cant reset orbi app password

Keep getting the parent control ad, once I close it I get the 400 bad request error

 

Can anyone assist with this

6 Replies

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  • olympos1625's avatar
    olympos1625
    NETGEAR Employee Retired
    Jun 18, 2021

    Hi Asm221,

     

    Good day!

     

    Thank you for reaching us out. First of all, we are sorry to hear about your experience with the product. I would like to endorse you to NETGEAR Level 2 support team for callback. Please provide the following information:

    Name:
    Email:
    Phone:
    Preferred schedule (atleast 2 days ahead)
    Timezone:
    Device S/N:

    Alternatively, if you wish to be contacted via email only then kindly include your preferred email address.

    I am looking forward to your response.

     

    Regards,

    Oliver

    Community Team

  • olympos1625's avatar
    olympos1625
    NETGEAR Employee Retired
    Jun 23, 2021

    Hi Asm221, 

     

    We would like to do a follow-up on this one. Do you still require further assistance?

     

    Please do not hesitate to let me know if you need further assistance. 

     

    Regards,

     

    Oliver

    Community Team

  • olympos1625's avatar
    olympos1625
    NETGEAR Employee Retired
    Jun 24, 2021

    Hi Asm221,

     

    Thank you for the information. We already endorsed your issue to our Level 2 department. They will get back to you on your preferred callback date and time.

     

    Please do not hesitate to let me know if you need further assistance. 

     

    Regards,

     

    Oliver

    Community Team

    • Asm221's avatar
      Asm221
      Aspirant
      Sep 12, 2021

      Hi Oliver

       

      Your guy did not give me a call

       

      I have been having pproblems with the orbi all morning today

       

      To be honest am sick of it 

       

      Since my 20 year history with being with using netgear products I have so far found this to be the worst of them

       

      I think my unit is a faulty  one 

       

      Please can you take a look into this urgently or provide me details for the UK office so I can draft a letter in writing for a replacement