Netgear Orbi RBK50 DDNS issue

Hi Netgear community,

I have a Netgear Orbi RBK50 Firmware V2.1.4.16 and do not think the DDNS function is updating my host at NO-IP.COM.

The service is configured with the right hostname and credentials, but when I check "SHOW STATUS" I get the following message:

Window title: http://192.168.33.1/DNS_ddns_status.htm

Message: No update action. There is no IP address on the Internet port.

The Netgear Orbi router has a static WAN port configuration of:

IP: 192.168.0.20

Mask 255.255.255.0

Gateway: 192.168.0.1

DNS1: 8.8.8.8

DNS2: 8.8.4.4

DNS3: 1.1.1.1

The Orbi wan port is connected to a LAN port of a Telstra Gateway (AUS) Model DJA0230 setup with PPOE to connect, DHCP disabled, 4G Disabled, Wifi Disabled, DMZ to point to the ORBI router WAN IP address.

Orbi router provides WIFI, DHCP to the clients.

Any ideas why?

Thanks

Best regards

Alfred 56

Troubleshooting

ekhalil
Sep 19, 2018
This happens sometimes with me. I also have DDNS from No-IP.com. When this happen I just disable DDNS by unticking "Use a Dynamic DNS Service" then Apply the changes and then do the opposite. The DDNS status will show correctly after that --> xxxxxxx updated successfully at 11:01 PM, 09/18/2018

8 Replies

FURRYe38
Guru - Experienced User
Sep 18, 2018
Christian_R
- Christian_R
  NETGEAR Employee Retired
  Sep 18, 2018
  Hello alfred56,
  
  Have you made any recent changes to your configs when the issue occurred?
  
  ~Christian
  - alfred56
    Tutor
    Sep 19, 2018
    Christian_R wrote:
    
    Hello alfred56,
    
    Have you made any recent changes to your configs when the issue occurred?
    
    ~Christian
    
    Hi Christian and thank you for your reply.
    
    I did not make any configuration changes.
    
    I know it was working under previous firmware versions.
    
    I reset everything to factory defaults and reconfigured everything and I still get that message when I check the DDNS status.
    
    Perhaps some Netgear engineers should look into this.
    
    Regards
    
    Alfred56
ekhalil
Master
Sep 19, 2018
This happens sometimes with me. I also have DDNS from No-IP.com. When this happen I just disable DDNS by unticking "Use a Dynamic DNS Service" then Apply the changes and then do the opposite. The DDNS status will show correctly after that --> xxxxxxx updated successfully at 11:01 PM, 09/18/2018
- alfred56
  Tutor
  Sep 19, 2018
  ekhalil wrote:
  This happens sometimes with me. I also have DDNS from No-IP.com. When this happen I just disable DDNS by unticking "Use a Dynamic DNS Service" then Apply the changes and then do the opposite. The DDNS status will show correctly after that --> xxxxxxx updated successfully at 11:01 PM, 09/18/2018
  
  Thanks for this tip,, it actually worked!
  
  I got this message this time:
  
  xxxxxxxxxx.ddns.net updated successfully at 08:05 PM, 09/19/2018
  
  Netgear needs to fix up the firmware eventually.
  - Christian_R
    NETGEAR Employee Retired
    Sep 19, 2018
    alfred56,
    
    Glad to hear you got it fixed! Thank you for your help on this ekhalil.
    
    Engineers are working to resolve these issues in future firmwares.
    
    ~Christian
- FURRYe38
  Guru - Experienced User
  Sep 19, 2018
  ekhalil wrote:
  This happens sometimes with me. I also have DDNS from No-IP.com. When this happen I just disable DDNS by unticking "Use a Dynamic DNS Service" then Apply the changes and then do the opposite. The DDNS status will show correctly after that --> xxxxxxx updated successfully at 11:01 PM, 09/18/2018
  
  Sounds like maybe NG enginneering could make a improvement upon the refresh function of this feature.
  
  Glad you figured it out.
  
  Christian_R

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Netgear Orbi RBK50 DDNS issue