NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

NZ01's avatar
NZ01
Aspirant
Mar 23, 2021

Netgear Orbi Replacement - RMA Process

Hi Community,

Can someone please assist with my RMA request?

It's fair to say I've given up trying to get help with the phone support team.

 

Story-

Had a number of technical issues with my Netgear Orbi router and it was agreed with Netgear that I needed a replacement of my product.

Fast forward to the RMA process - my device was returned 5 days ago (Track and Trace of the shipment shows the device has already been returned), yet the online portal states the product has not yet been returned.

 

With regards to the status of my replacement product, the RMA portal states 'Exported' and Shipped as 'False'.

What does this even mean?

 

Any assistance would be greatly appreciated.

 

Thanks,

A.

2 Replies

Sort By
  • CrimpOn's avatar
    CrimpOn
    Guru
    Mar 23, 2021

    This is the sort of thing that "members of the community" have no way of offering assistance.

    What seems to work is to send a private message to one of the forum moderators or admins by clicking on their screen name, such as Blanca_O or ChristineT . Include the relevant personal information (who you are, how to contact you, product and serial numbers, case number, etc.) that should not be posted on a public forum.

     

    Good Luck

    • NZ01's avatar
      NZ01
      Aspirant
      Mar 23, 2021

      Thanks! I've sent them a private message.

       

      Cheers.