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gibrahim's avatar
gibrahim
Aspirant
Nov 09, 2018
Solved

Netgear Orbi vs. IOgear Wireless HDMI

Hi there was a previous post on this topic that was never solved.  Pasted here:

https://community.netgear.com/t5/Orbi/Netgear-Orbi-vs-IOgear-Wireless-HDMI/m-p/1218200

 

I am having the exact issue where my IO Gear Wireless HDMI that connects to my TV is interfering heavity with my Orbi router.  I never had this problem using my Apple Airport Extreme, but ever since I (upgraded?) to Orbi, my TV has a lot of interference.  My TV cable box, Orbi router, and IO Gear HDMI transmitter are in a closet that is about 30 feet away from my TV with my IO Gear receiver.  When I was on my Airport Extreme everything was working well, after upgrading to my Orbi, I get a ton of interference on my TV.  And it connects half the time.

 

I think it may have something to do with how the IO Gear selects the channel from the trasmitter to the reciever, and that interferes with the Orbi somehow, but unfortunately that is all done automatically so I cannot manually change channels.  Is there a way to fix this with a setting on the Orbi somehow?

 

I'm not sure if it has something to do with 2g vs 5g wifi broadcast, but am in desperate need of help since I can't seem to watch TV wirelessly anymore!

 

Help!

  • Hi gibrahim

     

    Per engineering team, the issue has something to do with interoperability. The IO Gear HDMI TX/RX does not follow 802.11 protocol that makes the Orbi interfere with it. 

     

    Regards, 
    Blanca 
    Community Team

12 Replies

  • Probably not.  Move the Orbi out of the closet and as faf away from the HDMI transmitter as possible.

    • gibrahim's avatar
      gibrahim
      Aspirant
      Thanks but unfortunately I can’t as my Orbi has to connect to my cable router (Verizon Fios ONT) and that’s also in the closet. I am trying to keep all the equipment in my closet including my cable box and IO Gear transmitter.

      How is it that an older technology like Airport Exteme worked fine but Orbi is giving me issues?

      Netgear has no fix to this? It’s unfortunate as I would have to return the Orbi and satellite as watching TV cleanly is important to me.
      • st_shaw's avatar
        st_shaw
        Master

        gibrahim wrote:
        Thanks but unfortunately I can’t as my Orbi has to connect to my cable router (Verizon Fios ONT) and that’s also in the closet. I am trying to keep all the equipment in my closet including my cable box and IO Gear transmitter.

        How is it that an older technology like Airport Exteme worked fine but Orbi is giving me issues?

        Netgear has no fix to this? It’s unfortunate as I would have to return the Orbi and satellite as watching TV cleanly is important to me.

        You can connect Orbi to the ONT using an Ethernet cable up to 100 meters long. So, you can certainly move Orbi--you just don't want to. 

         

        It appears that the HDMI extender and Orbi are using overlapping frequenecies and will thus interfere. I've seen Orbi interfere with other wireless devices, even if they are on different channels, if they are too close to Orbi.

         

        The Airport and Orbi are different devices, so the fact that Airport worked doesn't mean much.  The Orbi has two radios, uses more WiFi channels, and has a more powerful radio.

          

        Orbi and the HDMI extender will work better if you separate them by 5-10 feet and don't put them in a closed space where the RF energy will bounce around.  You've exacerbated the interference by closing them both up in a closet.

         

        I suggest you move Orbi outside the closet, at least temporarily, and see if that resolves the issue. Orbi will work better outside a closet anyway, as would any WiFi device.

         

        Proper placement is critcal for Orbi and is up to the user to get right.