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Forum Discussion
New - NetGear Orbi 20/40 Series Firmware Version 2.3.0.28
This new version of FW is ONLY for the 20 and 40 series Orbi systems. RBR20, RBS20, RBK20, RBK22, RBK23, RBR40, RBS40,RBK40, RBK43, RBK44
New Features and Enhancements:
Adds customer firmwa...
I forgot to add that I can’t delete the corrupted download. I don’t see any way to do that. I’ve never had an issue deleting an unwanted file until this one.
Were you able to get this downloaded correctly?
tinah wrote:
I forgot to add that I can’t delete the corrupted download. I don’t see any way to do that. I’ve never had an issue deleting an unwanted file until this one.
- re my orbi rbr20.
my orbi is connected to the Arris media gateway provided by my cable/internet provider. i attached a photo that indicates how it is connected. i’m not sure if it is a wired connection or wireless. it is a bit confusing to me since the white internet cable is going to the gateway. The black ethernet cable is going to my garage door opener gateway.
i am going to attempt to download the file now using a browser other than firefox that i used last time.It would appear from that picture that you own a modem/gateway that is also a router.
Does it have a make and model number?
You may have to change some settings on the router or the Orbi to get them to play nicely together.
Everything works fine with my cable modem and router now except I cannot get the firmware update to work right. I have downloaded it many times using a different browser each time with the same result. It goes through the download process ok but when I select "unzip all", it asks where to save it, I accept the destination that comes up, then it just takes me back to the same page where I chose to unzip it. The same two files are there, the notes and I suppose the other is the upgrade. I don't know what I'm supposed to do from there. There are no instructions, nothing comes up telling me what to do after I select the unzip all. Someone suggested to read the manual for my devoice, I did that several times before getting on this help forum, it does not give instructions other than download the file and unzip it-nothing else. That is why I an stuck. If I double click on the upgrade file, it says it is a corrupted file.
If I just knew what I am supposed to do after I unzip it, I could possible move on from here. I would think something would open up telling me what the next step is or instructing me to do something with the unzipped file/upgrade.
- i just downloaded it again after deleting the other download. same thing happens. i select to unzip all, i don’t see that anything is happening after i accept the location for the file. if i try to open the downloaded file i still get a message that the “disc image file is corrupted” this happens every time. i don’t know if i’m doing the right steps after the download by asking it to unzip. there are no instructions telling me what is supposed to happen and how to manage an update/ downloads. i go to my PCdownloads and see the 2 zipped files, document and disc image file.
same corrupt file downloads every time
tinah wrote:
if i try to open the downloaded file i still get a message that the “disc image file is corrupted” this happens every time.You are not supposed to "open" the file. The idea is that you go through the manual firmware update process and "upload" the file to the hardware.
There is support for the Orbi WiFi System, including a manual, somewhere at the end of this link:
>>>> Orbi RBK50 | WiFi System | NETGEAR Support <<<<
See the section Manually Update Firmware.
What browser are you using?
Please try to download the FW files using IE11 or FireFox or Opera.
Besure that any browser security add-ons are disabled.
You only need to UNZIP the files once downloaded. Do nothing else to them after they are unzipped.
Modem Combo Units:
This would be a double NAT condition which isn't recommended. Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router.
tinah wrote:
i just downloaded it again after deleting the other download. same thing happens. i select to unzip all, i don’t see that anything is happening after i accept the location for the file. if i try to open the downloaded file i still get a message that the “disc image file is corrupted” this happens every time. i don’t know if i’m doing the right steps after the download by asking it to unzip. there are no instructions telling me what is supposed to happen and how to manage an update/ downloads. i go to my PCdownloads and see the 2 zipped files, document and disc image file.
same corrupt file downloads every timeI have downloaded using several different browsers. After I select "unzip all", a page opens asking me to select the destination for the files, I accept the choice already there, then it just takes me back to the page where I chose to unzip the files. NOthing else come up telling me to doa nything furthere, nmothing looks different than when this page first opens when I download the upgrade. If I'm suppoised to do something from there, I don't have instructions telling me that. I wouldn't know what steps to take next. Nothing in the user manual for my device gives me further instructions. It just says download and unzip. What next? How would I know if it actually unzipped? When I right click on the file, it says it is corripted, no matter which browser I use to download it. Last used was IE11. I think that was the fourth one used.
I apologize for niot getting this, I just don't understand what steps to take after I select unzip and acept the destination for the files.
