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Forum Discussion
New - NetGear Orbi 20/40 Series Firmware Version 2.3.0.28
This new version of FW is ONLY for the 20 and 40 series Orbi systems. RBR20, RBS20, RBK20, RBK22, RBK23, RBR40, RBS40,RBK40, RBK43, RBK44
New Features and Enhancements:
Adds customer firmwa...
Were you able to get this downloaded correctly?
tinah wrote:
I forgot to add that I can’t delete the corrupted download. I don’t see any way to do that. I’ve never had an issue deleting an unwanted file until this one.
re my orbi rbr20.
my orbi is connected to the Arris media gateway provided by my cable/internet provider. i attached a photo that indicates how it is connected. i’m not sure if it is a wired connection or wireless. it is a bit confusing to me since the white internet cable is going to the gateway. The black ethernet cable is going to my garage door opener gateway.
i am going to attempt to download the file now using a browser other than firefox that i used last time.
my orbi is connected to the Arris media gateway provided by my cable/internet provider. i attached a photo that indicates how it is connected. i’m not sure if it is a wired connection or wireless. it is a bit confusing to me since the white internet cable is going to the gateway. The black ethernet cable is going to my garage door opener gateway.
i am going to attempt to download the file now using a browser other than firefox that i used last time.
It would appear from that picture that you own a modem/gateway that is also a router.
Does it have a make and model number?
You may have to change some settings on the router or the Orbi to get them to play nicely together.
Everything works fine with my cable modem and router now except I cannot get the firmware update to work right. I have downloaded it many times using a different browser each time with the same result. It goes through the download process ok but when I select "unzip all", it asks where to save it, I accept the destination that comes up, then it just takes me back to the same page where I chose to unzip it. The same two files are there, the notes and I suppose the other is the upgrade. I don't know what I'm supposed to do from there. There are no instructions, nothing comes up telling me what to do after I select the unzip all. Someone suggested to read the manual for my devoice, I did that several times before getting on this help forum, it does not give instructions other than download the file and unzip it-nothing else. That is why I an stuck. If I double click on the upgrade file, it says it is a corrupted file.
If I just knew what I am supposed to do after I unzip it, I could possible move on from here. I would think something would open up telling me what the next step is or instructing me to do something with the unzipped file/upgrade.
